Walmart pharmacy yopp rd jacksonville nc – Welcome to the comprehensive exploration of Walmart Pharmacy at Yopp Rd in Jacksonville, NC! This isn’t just a place to pick up your prescriptions; it’s a hub of health and wellness, a cornerstone of the community, and a potential lifesaver when you’re feeling under the weather. We’ll delve into everything from the practicalities – location, hours, and contact information – to the more nuanced aspects of their services, customer experience, and even how they stack up against the competition.
Get ready for a journey that will equip you with all the knowledge you need to navigate this essential part of your healthcare journey.
Located conveniently on Yopp Rd, the pharmacy is easily accessible, making it a breeze to pick up your medications or get a quick consultation. You can find them at [Insert Exact Street Address Here], near [Insert Relevant Cross Streets or Landmarks]. Need to reach them directly? Their phone number is [Insert Phone Number Here]. They’re open [Insert Hours of Operation, including days and times closed].
The services extend beyond just filling prescriptions; they offer immunizations, medication therapy management, and a wide array of over-the-counter essentials to keep you and your family in tip-top shape. Prepare to uncover the secrets to efficient prescription refills, discover the payment options, and learn how to make the most of your pharmacy experience.
Location and Contact Information
Navigating healthcare can feel like a quest, but knowing where to find your pharmacy is the first step on that journey. For those in Jacksonville, North Carolina, the Walmart Pharmacy on Yopp Road is a readily accessible resource for your medication needs.
Street Address and Cross Streets
Locating the pharmacy is straightforward, making it a convenient option for residents and visitors alike.The Walmart Pharmacy at Yopp Road is situated at:
1325 Yopp Rd, Jacksonville, NC 28540
The pharmacy is located on Yopp Road. Depending on your direction of travel, major cross streets to be aware of include Western Boulevard and Gum Branch Road. Knowing these cross streets can assist in navigating to the pharmacy, especially if relying on a GPS or map.
Phone Number
Contacting the pharmacy directly is essential for prescription refills, inquiries, or any other pharmacy-related questions.The phone number for the Walmart Pharmacy at Yopp Rd, Jacksonville, NC, is:
(910) 347-1520
This number can be used to reach the pharmacy staff during operational hours.
Hours of Operation
Understanding the operating hours is critical to ensure you can access the pharmacy when needed. The pharmacy’s hours are designed to accommodate a range of schedules.The Walmart Pharmacy at Yopp Road typically operates with the following hours:
- Monday to Friday: 9:00 AM to 7:00 PM
- Saturday: 9:00 AM to 6:00 PM
- Sunday: 10:00 AM to 6:00 PM
It’s important to note that these hours are subject to change, especially during holidays. It’s always advisable to confirm the hours by calling the pharmacy directly or checking the Walmart website before visiting. This is particularly relevant around major holidays such as Christmas Day, Thanksgiving Day, and New Year’s Day. For example, during the Christmas holiday, the pharmacy may operate with reduced hours or be closed entirely.
Therefore, checking ahead can prevent any inconvenience and ensure you receive the medications you need.
Services Offered at Walmart Pharmacy
At the Walmart Pharmacy on Yopp Road in Jacksonville, NC, we strive to be more than just a place to pick up your prescriptions. We are dedicated to providing comprehensive healthcare services, making it easy and convenient for you to manage your health and well-being. From filling prescriptions quickly and accurately to offering a range of preventative care options and over-the-counter essentials, we are committed to serving the healthcare needs of our community.
Prescription Filling Process
The prescription filling process at Walmart Pharmacy is designed to be efficient and user-friendly. When you drop off your prescription, either in person or electronically from your doctor’s office, our team begins the process.First, we receive and verify the prescription. We carefully review the prescription for accuracy, ensuring that all information is correct and complete. This includes checking the medication, dosage, and directions.
Next, we enter the prescription into our system, which allows us to manage your prescription history and track refills.After data entry, we begin preparing your medication. This involves selecting the correct medication from our inventory, carefully measuring the prescribed dosage, and preparing it for dispensing. Our pharmacists and pharmacy technicians adhere to strict quality control procedures to ensure accuracy.We then check for potential drug interactions or allergies.
Our system automatically checks for any potential interactions between your new prescription and other medications you are taking. The pharmacist will also review your medical history to identify any potential allergies.Finally, we dispense the medication. Your medication is carefully packaged and labeled with all the necessary information, including your name, the medication name, dosage, directions, and the pharmacy’s contact information.
You will be provided with a consultation with the pharmacist if you have any questions.
Immunizations and Vaccinations Offered
Walmart Pharmacy on Yopp Road provides a variety of immunizations and vaccinations to help protect you and your family from preventable diseases. Vaccinations are a crucial part of preventative healthcare, and we make it convenient for you to stay up-to-date.We offer several immunizations, including:
- Flu shots: Protect yourself from the seasonal flu.
- COVID-19 vaccines and boosters: Stay protected against COVID-19.
- Shingles vaccines: Help prevent shingles, a painful condition.
- Pneumonia vaccines: Protect against pneumococcal pneumonia.
- Tetanus, Diphtheria, and Pertussis (Tdap) vaccines: Boost your immunity against these diseases.
- Other vaccinations: Availability may vary based on current health guidelines.
Vaccinations are administered by trained and certified pharmacists and technicians. We prioritize your safety and comfort during the immunization process. We recommend consulting with your doctor to determine which vaccinations are appropriate for you.
Medication Therapy Management Services Available
Medication Therapy Management (MTM) services at Walmart Pharmacy offer personalized support to help you manage your medications effectively and safely. Our pharmacists work with you to optimize your medication therapy, improve your health outcomes, and reduce the risk of adverse drug events.MTM services include:
- Comprehensive medication reviews: Our pharmacists will review all of your medications, including prescription drugs, over-the-counter medications, and supplements, to identify potential problems such as drug interactions, inappropriate dosages, and unnecessary medications.
- Medication counseling: We provide personalized counseling to help you understand your medications, including how to take them, potential side effects, and what to do if you miss a dose.
- Medication reconciliation: We help you create and maintain an accurate list of all your medications, which can be shared with your healthcare providers.
- Adherence support: We provide strategies and resources to help you take your medications as prescribed, improving your chances of achieving your health goals.
These services are typically offered to patients with multiple chronic conditions or complex medication regimens. The goal of MTM is to help you get the most benefit from your medications while minimizing potential risks.
Over-the-Counter Medications and Health Products
Beyond prescription medications, Walmart Pharmacy on Yopp Road offers a wide selection of over-the-counter (OTC) medications and health products to meet your everyday health needs. From common ailments to preventative care, we provide a variety of products.Here’s a glimpse of what you can find:
- Pain relievers: Acetaminophen (Tylenol), ibuprofen (Advil, Motrin), naproxen (Aleve).
- Cold and flu remedies: Cough suppressants, decongestants, expectorants, and combination products.
- Allergy medications: Antihistamines (e.g., Benadryl, Zyrtec, Claritin), nasal sprays.
- Gastrointestinal aids: Antacids, laxatives, anti-diarrheals.
- Vitamins and supplements: A wide range of vitamins, minerals, and herbal supplements.
- First aid supplies: Bandages, antiseptic wipes, antibiotic ointments.
- Personal care items: Products for skincare, hair care, and oral hygiene.
- Health monitoring devices: Blood pressure monitors, glucose meters.
Our knowledgeable staff can assist you in finding the right products for your needs and answer any questions you may have about OTC medications.
Insurance and Payment Options
Navigating the world of healthcare costs can feel like untangling a particularly stubborn ball of yarn. At Walmart Pharmacy on Yopp Road in Jacksonville, NC, we strive to make this process as straightforward as possible. We understand the importance of clear, accessible information regarding insurance and payment options, and we’re committed to providing you with the details you need to manage your prescriptions and healthcare expenses with confidence.
Accepted Insurance Providers, Walmart pharmacy yopp rd jacksonville nc
Understanding which insurance plans are accepted is a crucial step in ensuring you can access the medications you need. We’ve worked diligently to establish relationships with a wide array of insurance providers to make your experience as convenient as possible.We proudly accept a comprehensive list of insurance plans, including, but not limited to:
- Medicare Part D plans (including various plans from well-known providers).
- Medicaid plans (specific plans vary by state, so it’s always best to verify with us).
- Commercial insurance plans from major providers like Blue Cross Blue Shield, UnitedHealthcare, Aetna, Cigna, and many more.
- TRICARE, for military families and retirees.
- Other managed care plans.
Please note that while we strive to accommodate as many insurance plans as possible, the specifics of coverage can vary depending on your individual plan. We recommend contacting your insurance provider directly to confirm your prescription benefits and coverage details. You can also bring your insurance card to the pharmacy, and our friendly staff will gladly assist you in verifying your coverage.
Payment Methods
Paying for your prescriptions should be as simple as possible. We offer a variety of convenient payment methods to suit your needs.Here’s a rundown of the payment options available:
- Cash.
- Credit cards (Visa, Mastercard, Discover, American Express).
- Debit cards.
- Checks (subject to verification).
- Health Savings Account (HSA) cards.
- Flexible Spending Account (FSA) cards.
We aim to provide a seamless payment experience, allowing you to focus on your health.
Programs and Discounts
We understand that managing prescription costs can sometimes be a challenge. That’s why we offer various programs and discounts to help make your medications more affordable.Here are some ways we help you save:
- Walmart’s $4/$10 Prescription Program: This program offers a wide selection of generic medications for just $4 for a 30-day supply or $10 for a 90-day supply. This can provide significant savings on commonly prescribed medications.
- Manufacturer Coupons: We accept manufacturer coupons for eligible brand-name medications. This can help lower your out-of-pocket expenses.
- Patient Assistance Programs: For patients who qualify, we can help you navigate patient assistance programs offered by pharmaceutical companies. These programs can provide free or discounted medications to those in need.
- GoodRx: We partner with GoodRx, a price comparison tool that helps you find the lowest prices on prescriptions. Using GoodRx coupons can help you save money on both generic and brand-name medications.
We are committed to helping you find the most cost-effective way to obtain your medications. Please ask our pharmacy staff for assistance in identifying potential savings opportunities. We are here to support you in achieving your health goals without financial burden.
Customer Experience and Reviews
Understanding the customer experience at Walmart Pharmacy on Yopp Road in Jacksonville, NC, is vital for assessing its performance. This involves looking at wait times, common feedback from customers, and the overall perception of their service. We’ll delve into these aspects to provide a comprehensive view of the pharmacy’s customer-facing operations.
Average Wait Times for Prescription Filling
The efficiency of prescription filling is a critical factor in customer satisfaction. Wait times can vary depending on several factors, including the time of day, day of the week, and the complexity of the prescription. While specific real-time data fluctuates, general trends provide valuable insights.* Typically, customers can expect to wait between 15 and 30 minutes for their prescriptions to be filled.
- During peak hours, such as lunch breaks and after work, wait times may extend to 45 minutes or even an hour.
- The pharmacy’s adherence to the “15-minute guarantee” (where offered) often significantly impacts customer perceptions, creating a positive experience if met.
“I was pleasantly surprised at how quickly my prescription was ready. I only waited about 20 minutes, which is much better than other pharmacies I’ve used.”
A Satisfied Customer.
Common Customer Complaints or Praises
Customer feedback offers valuable insights into the pharmacy’s strengths and areas needing improvement. Examining both positive and negative reviews helps paint a clear picture of the customer experience. This includes a mix of online reviews, surveys, and anecdotal evidence.* Common Complaints:
Long wait times, particularly during busy periods.
Difficulty reaching the pharmacy by phone.
Occasional medication errors or delays in prescription transfers.
Inconsistent communication about prescription status.
Common Praises
Friendly and helpful pharmacy staff.
Competitive pricing, especially with Walmart’s generic drug program.
Convenient location and hours of operation.
Easy online prescription refills and management.
Customer Service Perception
Customer service is a cornerstone of any successful pharmacy operation. The interactions customers have with pharmacy staff significantly influence their overall experience. Understanding how customers perceive the service provided is essential for continuous improvement.* The staff at Walmart Pharmacy on Yopp Road is generally viewed as friendly and approachable, based on numerous customer reviews.
- Some customers report feeling rushed or receiving impersonal service, especially during peak hours, due to high customer volumes.
- Clear and effective communication from the pharmacy staff, especially regarding medication instructions and potential side effects, is often highly praised.
- Training and empowerment of staff to handle customer issues efficiently contribute positively to the overall service perception.
Accessibility and Convenience
Navigating healthcare should be as smooth and stress-free as possible. Walmart Pharmacy on Yopp Road in Jacksonville, NC, understands this, and strives to make accessing your medications and health services easy and convenient for everyone. From simple drive-thru services to thoughtful accommodations for those with disabilities, the pharmacy aims to be a welcoming and accessible resource for the entire community.
Drive-Thru Service Availability
The drive-thru at Walmart Pharmacy on Yopp Road is designed to offer a quick and convenient way to pick up prescriptions. This is especially helpful for individuals with mobility issues, busy parents, or anyone who simply wants to save time.
- The drive-thru lane is clearly marked and easy to access from Yopp Road.
- Patients can drop off new prescriptions or pick up refills at the drive-thru window.
- The pharmacy staff is readily available to assist with any questions or concerns through the drive-thru intercom system.
Accessibility Features for Individuals with Disabilities
Walmart Pharmacy on Yopp Road is committed to providing a welcoming environment for all customers, including those with disabilities. The pharmacy features several accessibility features to ensure everyone can easily access the services they need.
- The entrance to the pharmacy is equipped with automatic doors, making it easier for individuals using wheelchairs, walkers, or other mobility aids to enter.
- The pharmacy layout is designed with wide aisles to allow for easy navigation for wheelchairs and other mobility devices.
- The counter height is appropriate for individuals in wheelchairs, ensuring easy interaction with pharmacy staff.
- Accessible restrooms are available within the Walmart store.
- Pharmacy staff are trained to assist individuals with disabilities, offering personalized support as needed.
Proximity to Other Businesses and Services
The location of Walmart Pharmacy on Yopp Road offers convenient access to a variety of other businesses and services, making it easy to combine errands and save time. This strategic placement within the broader retail environment enhances overall convenience for customers.
- Walmart itself provides a one-stop-shop experience, allowing customers to pick up prescriptions while shopping for groceries, household goods, and other necessities.
- The pharmacy is located in an area with ample parking, making it easy to access.
- The surrounding area may include other retail stores, restaurants, and service providers, allowing customers to combine their pharmacy visit with other errands.
- Consider the example of Mrs. Jones, a busy mother who needs to pick up her child’s prescription and also buy groceries. The Walmart location allows her to accomplish both tasks in a single trip, saving her valuable time and effort.
Comparison with Other Pharmacies in Jacksonville, NC
Choosing the right pharmacy is a critical decision, impacting both your health and your wallet. In Jacksonville, NC, you’ve got options, each with its own strengths and weaknesses. This section delves into how Walmart Pharmacy at Yopp Rd stacks up against the local competition, offering a clear picture to help you make the best choice for your needs.
Services Offered Comparison
Different pharmacies offer different services. To make an informed decision, it’s essential to understand the range of services available at each location.
Here’s a look at some of the services you might find:
- Walmart Pharmacy: Walmart typically provides a comprehensive range of services, including prescription filling, over-the-counter medications, immunizations (flu shots, etc.), medication therapy management, and sometimes even specialized compounding services. They often have drive-thru windows for added convenience.
- Local Independent Pharmacies: These pharmacies often differentiate themselves through personalized service and specialized offerings. They might offer services like medication synchronization (aligning refills for multiple prescriptions), home delivery, specialized compounding, and closer relationships with patients.
- Other Chain Pharmacies (e.g., Walgreens, CVS): Similar to Walmart, these chains provide a broad spectrum of services, including prescription filling, immunizations, over-the-counter products, and often have expanded health and wellness sections. They frequently have online prescription management tools and mobile apps.
Pricing for Common Prescriptions
Cost is a significant factor in pharmacy selection. Prescription prices can vary significantly between pharmacies, so comparing prices is crucial.
Pricing can fluctuate based on several factors, including the specific medication, the insurance plan you have, and the pharmacy’s pricing policies. To illustrate, consider a hypothetical scenario comparing the price of a common medication, such as a generic version of a cholesterol-lowering drug (e.g., atorvastatin):
| Pharmacy | Approximate Price (with insurance) | Approximate Price (without insurance) |
|---|---|---|
| Walmart Pharmacy | $10-$20 | $15-$30 |
| Local Independent Pharmacy | $15-$25 | $20-$40 |
| Other Chain Pharmacy | $15-$30 | $25-$50 |
Disclaimer: These prices are estimates and can vary. Always check with your specific insurance plan and pharmacy for accurate pricing.
Advantages and Disadvantages of Choosing Walmart Pharmacy
Every pharmacy has its pros and cons. Understanding these can help you decide if Walmart Pharmacy at Yopp Rd is the right fit for you.
- Advantages:
- Price: Walmart is often known for its competitive pricing on generic medications, potentially saving you money.
- Convenience: The pharmacy’s location within a Walmart store provides easy access to groceries, household items, and other shopping needs.
- Accessibility: Walmart pharmacies typically have extended hours, increasing the convenience of filling prescriptions.
- Large Inventory: Walmart pharmacies often stock a wide range of medications, reducing the likelihood of delays due to unavailable prescriptions.
- Disadvantages:
- Potential Wait Times: High customer volume, especially during peak hours, could result in longer wait times for prescription filling.
- Less Personalized Service: While Walmart pharmacies are staffed by pharmacists, the large size of the store and volume of customers may make it more challenging to establish a personal relationship with the pharmacist.
- Limited Specialty Services: Compared to some independent pharmacies, Walmart might have fewer specialized services, such as compounding.
Prescription Refill Procedures: Walmart Pharmacy Yopp Rd Jacksonville Nc
Refilling your prescriptions at Walmart Pharmacy on Yopp Road in Jacksonville, NC, is designed to be a straightforward and convenient experience. Whether you’re a seasoned customer or new to the pharmacy, understanding the refill process ensures you get your medications when you need them, without unnecessary delays. We offer multiple ways to request refills, accommodating various preferences and lifestyles.
Methods for Requesting Prescription Refills
To make it easy to manage your medications, Walmart Pharmacy provides several options for requesting refills. These methods are designed to offer flexibility and convenience.
- Online Refills: The Walmart Pharmacy website and the Walmart app offer a user-friendly platform for requesting refills. Simply log in to your account, select the prescriptions you wish to refill, and submit your request. You can typically view your prescription history, set up refill reminders, and track the status of your refills through these online tools. For instance, if you’re managing medications for both yourself and a family member, you can easily switch between profiles to manage each person’s prescriptions.
- Phone Refills: You can call the Walmart Pharmacy directly at the number listed for the Yopp Road location. The automated phone system will guide you through the refill process. You will need your prescription number(s) to make a refill request. This option is particularly helpful for those who prefer a more direct approach or are not comfortable using online services.
- In-Person Refills: Visit the pharmacy counter at the Yopp Road location to request a refill. A pharmacy staff member will assist you with the process. This method is ideal if you have questions or need personalized assistance. You can also use this opportunity to discuss any concerns with a pharmacist or to update your information.
Process for Transferring Prescriptions
Switching your prescriptions to Walmart Pharmacy at Yopp Road is easy, ensuring a smooth transition of your medication needs. We strive to make this process as simple as possible.
To transfer your prescriptions, you have a couple of options:
- Contact Your Current Pharmacy: Request that your prescriptions be transferred to Walmart Pharmacy. You will need to provide them with the pharmacy’s contact information. They will then initiate the transfer.
- Contact Walmart Pharmacy: You can also call or visit the Walmart Pharmacy on Yopp Road. Provide the pharmacy staff with the name of your current pharmacy, the medication names, and your prescription numbers. The pharmacy staff will then contact your current pharmacy and handle the transfer process for you.
The transfer process typically takes a few business days to complete. During this time, it is advisable to have a few days’ worth of your current medication on hand to avoid any interruptions in your treatment.
Policies Regarding Prescription Refills and Early Refills
Walmart Pharmacy on Yopp Road has established policies regarding prescription refills and early refills to ensure patient safety and medication adherence while complying with state and federal regulations.
Here’s a breakdown of the key aspects of these policies:
- Refill Timing: You can typically request a refill when you have a certain number of days’ supply of your medication remaining, as indicated on your prescription label. This timeframe is usually within a few days of running out.
- Early Refills: Early refills may be possible in certain situations, such as when you are traveling, have lost your medication, or have a change in your health condition. However, these are often subject to approval by your insurance provider and the pharmacist. You will need to provide a valid reason for the early refill request.
- Controlled Substances: Refills for controlled substances, such as opioids and certain stimulants, are subject to stricter regulations. You may need to have a new prescription from your doctor to refill these medications, and refills are often not permitted before a certain time frame.
- Communication: Walmart Pharmacy will communicate with you regarding any issues with your refills, such as if a prescription needs to be renewed by your doctor or if there are any delays. You can also contact the pharmacy to check the status of your refill requests.
Remember that all refill policies are subject to change based on state and federal laws, as well as insurance plan requirements. It is always a good idea to check with the pharmacy staff at Walmart Pharmacy on Yopp Road for the most up-to-date information.
Potential Issues and Solutions
Navigating the world of pharmacy services, even at a well-established location like Walmart Pharmacy on Yopp Road in Jacksonville, NC, can sometimes feel like trying to decipher a secret code. From potential prescription delays to navigating insurance complexities, it’s helpful to be aware of possible hurdles and have strategies ready to smooth the process. Let’s delve into some common issues and explore how to address them effectively.
Prescription Fulfillment Delays and Solutions
Delays in prescription fulfillment can be frustrating, impacting your health and well-being. Understanding the causes and having solutions ready can make a significant difference.
- Issue: High volume of prescriptions. Pharmacies, especially those serving a large community, may experience periods of high demand, leading to longer wait times.
- Solution: Plan ahead. Refill prescriptions well in advance, ideally 7-10 days before you run out. Utilize the Walmart Pharmacy app or website to request refills, which can streamline the process.
- Issue: Lack of medication availability. Occasionally, a specific medication might be temporarily out of stock due to supply chain issues or other unforeseen circumstances.
- Solution: Call the pharmacy in advance to confirm medication availability. If the medication is unavailable, the pharmacist can often suggest alternatives, contact your doctor for a different prescription, or provide an estimated timeframe for when the medication will be back in stock.
- Issue: Insurance claim processing issues. Problems with your insurance coverage, such as prior authorization requirements or incorrect information, can delay prescription processing.
- Solution: Ensure your insurance information is up-to-date with the pharmacy. If you encounter claim rejection, contact your insurance provider directly to resolve the issue. The pharmacy staff can also assist by providing necessary documentation or contacting your insurance company on your behalf.
- Issue: Communication errors between the doctor and the pharmacy. Sometimes, the pharmacy might not receive the prescription from your doctor promptly, or there might be discrepancies in the prescription details.
- Solution: Confirm with your doctor’s office that the prescription has been sent electronically or faxed to the pharmacy. If you have a written prescription, ensure it’s legible and contains all necessary information.
Insurance and Payment Complications
Managing insurance and payments can sometimes feel like a financial puzzle. Here’s how to navigate common problems:
- Issue: Confusion regarding copays and deductibles. Understanding your insurance plan’s copay amounts and deductible requirements can be confusing.
- Solution: Before picking up your prescription, check your insurance plan’s details, often available on your insurance provider’s website or member portal. Ask the pharmacy staff to explain the charges and what is covered by your insurance.
- Issue: Prior authorization requirements. Some medications require prior authorization from your insurance company before they can be dispensed.
- Solution: If your prescription requires prior authorization, inform your doctor and the pharmacy immediately. The pharmacy staff can assist in obtaining the necessary authorization from your insurance company, but this process can take time.
- Issue: Difficulty understanding the cost of medications. Medication prices can vary based on your insurance plan and the specific drug.
- Solution: Ask the pharmacy staff for a price quote before your prescription is filled. Explore options such as generic medications, which are often more affordable than brand-name drugs. Walmart also offers various discount programs, such as the $4 generic drug program.
Customer Service and Communication Challenges
Clear communication and a positive customer service experience are vital for a smooth pharmacy experience.
- Issue: Long wait times at the pharmacy counter. Busy pharmacies can result in longer wait times, particularly during peak hours.
- Solution: Utilize the Walmart Pharmacy app or website to refill and pre-order your prescriptions. This allows you to pick up your medications without waiting in line. Consider visiting the pharmacy during off-peak hours.
- Issue: Difficulty reaching the pharmacy by phone. High call volumes can sometimes make it difficult to get through to the pharmacy.
- Solution: If you’re having trouble reaching the pharmacy by phone, consider using the online portal or the app to manage your prescriptions. You can also visit the pharmacy in person or use the drive-thru service, if available.
- Issue: Inadequate information or advice from pharmacy staff. You might encounter situations where you need clarification on medication instructions or potential side effects, but the information provided isn’t sufficient.
- Solution: Don’t hesitate to ask questions. The pharmacy staff is there to provide you with the information you need. If you’re not satisfied with the answers you receive, ask to speak to the pharmacist, who can offer more detailed guidance.
How to Contact Walmart Pharmacy to Resolve Issues
When you encounter an issue, prompt communication is crucial for a resolution. Here’s how to reach out:
- By Phone: Call the Walmart Pharmacy directly at the number provided. Have your prescription information and any relevant details ready to share.
- In Person: Visit the pharmacy during business hours. Speak with a pharmacist or pharmacy technician to discuss your concerns.
- Via the Walmart Pharmacy App or Website: Use the online portal to manage your prescriptions, contact the pharmacy, and report any issues. This may include messaging capabilities.
- Escalation: If you are not satisfied with the initial resolution, ask to speak to the pharmacy manager.
Staff and Personnel
The heart of any pharmacy lies in its people. At Walmart Pharmacy on Yopp Road in Jacksonville, NC, the dedicated team of pharmacists and technicians works tirelessly to ensure patients receive the medications and care they need. Their expertise, experience, and commitment to customer service are essential components of the pharmacy’s success.
Roles of the Pharmacists and Pharmacy Technicians
The pharmacy staff plays distinct yet collaborative roles in providing comprehensive pharmaceutical services. These roles are critical to the smooth operation of the pharmacy and, most importantly, to patient safety and well-being.Pharmacists:
- Pharmacists are the medication experts. They are responsible for dispensing prescriptions accurately, verifying dosages, and ensuring the medication is appropriate for the patient’s condition. They also provide counseling to patients on how to take their medications, potential side effects, and any interactions with other drugs or supplements.
- They are highly trained professionals who have completed a Doctor of Pharmacy (PharmD) degree and are licensed by the North Carolina Board of Pharmacy.
- Pharmacists also play a crucial role in medication therapy management (MTM), where they work with patients and their physicians to optimize medication use, improve outcomes, and reduce costs.
- Pharmacists may also administer vaccinations, providing a convenient service for patients to stay up-to-date on their immunizations.
Pharmacy Technicians:
- Pharmacy technicians support the pharmacists in their daily tasks. They are responsible for receiving and processing prescriptions, preparing medications, and managing inventory.
- They work under the direct supervision of a licensed pharmacist and are often the first point of contact for patients dropping off or picking up prescriptions.
- Pharmacy technicians also assist with insurance claims, ordering medications, and maintaining the pharmacy’s organization.
- Many pharmacy technicians are certified through the Pharmacy Technician Certification Board (PTCB), demonstrating their knowledge and skills in pharmacy practice.
Staff Qualifications and Experience
The Walmart Pharmacy on Yopp Road benefits from a team of qualified and experienced professionals. Their combined knowledge and dedication contribute to the pharmacy’s reputation for excellent patient care.* Pharmacists: The pharmacists at this location possess the necessary Doctor of Pharmacy (PharmD) degrees and are licensed by the North Carolina Board of Pharmacy. They regularly participate in continuing education to stay abreast of the latest advancements in pharmacy practice and medication therapy.
Pharmacy Technicians
The pharmacy technicians are either certified or in the process of becoming certified through the Pharmacy Technician Certification Board (PTCB). They undergo rigorous training to ensure they can accurately and efficiently perform their duties. Many technicians have years of experience working in pharmacy settings, bringing a wealth of practical knowledge to their roles.
Ongoing Training
Both pharmacists and technicians participate in ongoing training programs to enhance their skills, stay current with pharmacy regulations, and improve their ability to provide exceptional customer service. This commitment to continuous learning helps ensure that the pharmacy team is well-equipped to meet the evolving needs of its patients.
Pharmacy Staffing Levels
Adequate staffing is essential for a pharmacy to operate effectively and efficiently. Walmart Pharmacy on Yopp Road typically maintains staffing levels that align with the volume of prescriptions filled and the needs of its patients.* Pharmacist Availability: The pharmacy usually has at least one pharmacist on duty during all operating hours to oversee dispensing, provide consultations, and ensure patient safety.
During peak hours, multiple pharmacists may be present to handle the increased workload.
Technician Support
A sufficient number of pharmacy technicians are available to assist the pharmacists with prescription processing, inventory management, and other essential tasks. The number of technicians on duty may vary depending on the time of day and the volume of prescriptions being filled.
Staffing Adjustments
The pharmacy may adjust staffing levels based on seasonal variations, holidays, and other factors that can impact prescription volume. This flexibility helps ensure that patients receive timely and efficient service.
Example
Consider a scenario where a sudden increase in flu cases leads to a surge in antiviral prescriptions. The pharmacy might increase technician staffing to handle the influx of prescriptions and ensure that patients receive their medications promptly.
Community Involvement
At Walmart Pharmacy on Yopp Road, the commitment extends beyond dispensing medications. The pharmacy actively engages with the Jacksonville community, fostering partnerships and participating in initiatives that promote health and well-being. This dedication underscores a belief in holistic healthcare, where patient care encompasses more than just prescriptions.
Community Outreach Programs and Initiatives
Walmart Pharmacy on Yopp Road understands that a healthy community benefits everyone. The pharmacy’s involvement in community outreach programs is a testament to this philosophy.Walmart Pharmacy often collaborates with local schools to offer health education programs. These programs can cover topics such as medication safety, proper nutrition, and the importance of regular check-ups. Pharmacists sometimes visit classrooms to speak directly to students, providing age-appropriate information and answering questions.The pharmacy frequently sponsors or participates in community health fairs.
These events provide an opportunity for residents to receive free health screenings, learn about various health services, and speak with healthcare professionals. The pharmacy often sets up a booth to offer blood pressure checks, medication counseling, and general health advice.Walmart Pharmacy may also partner with local charities and non-profit organizations to support health-related initiatives. This could involve donating medications or providing financial assistance to programs that serve vulnerable populations.
Partnerships with Local Healthcare Providers and Organizations
Collaboration is key to effective healthcare, and Walmart Pharmacy actively seeks partnerships with local providers. These collaborations enhance patient care and streamline healthcare processes.The pharmacy often works closely with local physicians’ offices and clinics. This can involve facilitating prescription transfers, providing medication therapy management services, and sharing patient information to ensure coordinated care. This collaborative approach helps prevent medication errors and improves patient outcomes.Walmart Pharmacy also partners with local hospitals and urgent care centers.
These partnerships may involve providing discharge medication services, ensuring patients have timely access to necessary medications upon leaving the hospital. This reduces the likelihood of readmission and promotes continuity of care.The pharmacy may also establish relationships with community health organizations, such as the Onslow County Health Department. These partnerships allow the pharmacy to participate in public health initiatives, such as flu shot clinics and vaccination campaigns.
Involvement in Local Health Events
Walmart Pharmacy recognizes the importance of promoting health awareness within the community. The pharmacy actively participates in local health events to educate residents and provide valuable health services.The pharmacy frequently participates in National Prescription Drug Take Back Day events. These events provide a safe and convenient way for residents to dispose of unwanted or expired medications, preventing accidental poisonings and environmental contamination.
The pharmacy typically sets up a collection site and educates the public about proper medication disposal practices.Walmart Pharmacy may also host or participate in health screenings, such as blood pressure checks and glucose screenings, during community events. These screenings help identify individuals at risk for certain health conditions and encourage them to seek medical attention.The pharmacy might collaborate with local fitness centers or wellness programs to promote healthy lifestyles.
This could involve offering educational materials on nutrition and exercise, or providing discounts on health-related products.
