Enroll Android Device Intune A Comprehensive Guide to Mobile Management.

Embark on an exciting journey as we delve into the world of mobile device management, specifically focusing on how to seamlessly enroll android device intune. This isn’t just a technical guide; it’s an adventure into the heart of securing and managing your Android fleet. We’ll navigate the prerequisites, from the essential licenses to the crucial Google Play Protect certification, ensuring your devices are ready for action.

Get ready to explore the various enrollment methods, each with its unique superpowers, and learn how to configure Intune to become the ultimate guardian of your company’s data. Prepare to witness the magic of the enrollment process, transforming a simple Android device into a secure, compliant work companion.

Think of it as preparing your digital army. We’ll equip you with the knowledge to troubleshoot common pitfalls, understanding error messages like ancient runes. We’ll then journey through the different Android Enterprise profiles, each a distinct personality with its own strengths. The narrative will then transition to the security considerations, because protecting your company’s information is paramount. Next, we will cover how to deploy applications, ensuring your employees have the tools they need to succeed.

Finally, we’ll learn the unenrollment process and master the art of monitoring and reporting, keeping a watchful eye on your digital domain.

Prerequisites for enrolling an Android device in Intune

Before you embark on the journey of managing your Android devices with Microsoft Intune, it’s crucial to ensure everything is set up correctly. This involves having the right devices, user accounts, and infrastructure in place, along with the necessary licenses and certifications. Think of it as preparing your ship before setting sail; a well-prepared ship (or in this case, a well-prepared IT environment) is more likely to reach its destination smoothly.

Device, User, and Infrastructure Requirements, Enroll android device intune

The foundation of successful Intune enrollment rests on several key pillars. It’s like building a house; you need a solid foundation, sturdy walls, and a reliable roof. These are the fundamental elements you’ll need to consider.

Here’s what you need to have in place:

• Compatible Android Devices: Intune supports a wide range of Android devices. Generally, the device must be running Android 8.0 (Oreo) or later. This is important for security updates and compatibility with Intune’s features. It is recommended to check the Microsoft Intune documentation for the latest supported versions. Consider this like choosing the right car; you need to make sure it runs on the right fuel (operating system).

• User Accounts: Each user enrolling a device needs a valid Microsoft Entra ID (formerly Azure Active Directory) account. This account is how Intune identifies and manages the device. It’s the key that unlocks the door to device management.
• Network Connectivity: The device needs a reliable internet connection (Wi-Fi or cellular data) to communicate with Intune. This is how the device receives policies, apps, and updates. It’s the lifeline that keeps everything connected.
• Google Account: For devices using the Android Enterprise enrollment methods, a Google account is typically required. This is especially true for work profile or fully managed device scenarios. It is similar to having a Google Play Store account to download apps.
• Infrastructure Readiness: Your infrastructure must be set up to support Intune. This includes ensuring that your Microsoft Entra ID is configured correctly and that your network allows communication with Intune services.

Licenses and Subscriptions for Intune and Android Device Management

Managing devices with Intune isn’t free; it requires the appropriate licenses and subscriptions. It’s similar to subscribing to a service; you need to pay the fee to get the benefits.

You’ll need the following:

• Microsoft Intune License: This is the core license that allows you to manage devices. It’s usually included as part of a Microsoft 365 or Enterprise Mobility + Security (EMS) subscription. Think of it as your all-access pass to the Intune platform.
• Microsoft 365 or EMS Subscription: These subscriptions bundle Intune with other essential services like Microsoft Entra ID, Microsoft 365 apps, and other security features. They are like a comprehensive package deal.
• Android Enterprise Licensing (for some scenarios): Depending on the Android enrollment method you choose (e.g., work profile, fully managed), you may need to register your organization with Google’s Android Enterprise program. This is usually a straightforward process.

Google Play Protect Certification and Its Importance for Intune Enrollment

Google Play Protect certification plays a crucial role in the security and integrity of your Android devices managed by Intune. This certification ensures that devices meet Google’s security standards.

Here’s why it matters:

• Security Assurance: Google Play Protect scans apps for malware and other security threats. Certified devices are more likely to be secure and less vulnerable to attacks. It’s like having a security guard watching over your devices.
• Device Health: Google Play Protect helps ensure that devices are running securely and are not compromised. This is crucial for maintaining data security and protecting your organization’s information.
• Enrollment Requirements: While not always a hard requirement for all enrollment methods, Google Play Protect certification is highly recommended for a better and more secure enrollment experience. It is often a key factor for fully managed and dedicated device enrollment.
• User Trust: When employees use certified devices, they can trust that their devices are secure and their data is protected. It fosters a sense of trust and confidence.

Consider a scenario: a company, “TechCorp,” deploys Intune to manage its Android devices. TechCorp prioritizes device security. They ensure that all devices are Play Protect certified. This proactive step helps TechCorp avoid a malware incident that could have compromised sensitive company data, showcasing the importance of certification.

Android Enrollment Methods in Intune

Alright, let’s dive into the fascinating world of enrolling Android devices in Microsoft Intune! Getting your Android devices managed by Intune isn’t just a one-size-fits-all deal; you’ve got options, each with its own set of superpowers and limitations. Think of it like choosing your character class in a mobile device management RPG – do you want the brute strength of Device Administrator, the versatility of Android Enterprise, or something else entirely?

We’ll break down the different methods, so you can pick the one that best suits your needs.

Android Enrollment Methods Supported by Intune

The methods available for enrolling Android devices in Intune are designed to offer a range of management capabilities, catering to different organizational needs and device types. Understanding these methods is key to choosing the right approach for your environment.

• Device Administrator (DA): This is the oldest method, relying on the device administrator APIs. It offers a decent level of control but has limitations.
• Android Enterprise: This is Google’s modern framework for managing Android devices, offering enhanced security and control. It comes in different flavors:
• Work Profile: Creates a separate work profile on the device, isolating work apps and data from personal ones.
• Fully Managed: The entire device is managed by Intune, suitable for corporate-owned devices.
• Dedicated Device: Transforms a device into a kiosk or single-purpose device.
• Corporate-Owned, Personally Enabled (COPE): Combines elements of both Fully Managed and Work Profile, allowing employees to use their corporate-owned devices for both work and personal use, with Intune managing both profiles.

Capabilities and Limitations of Each Enrollment Method

Choosing the right enrollment method involves understanding the trade-offs. Here’s a comparison to help you make an informed decision.

Enrollment Method	Capabilities	Limitations	Ideal Use Cases
Device Administrator (DA)	Basic device management features like password enforcement. App deployment and configuration. Relatively simple to set up.	Limited control over device features. User experience can be less seamless. Google is deprecating support for this method.	Legacy devices. Organizations with very basic management needs.
Android Enterprise – Work Profile	Separation of work and personal data. Stronger security controls. Simplified enrollment for end-users. Supports both corporate and personally owned devices.	Some features are limited to the work profile. Requires user acceptance to create the work profile.	Bring Your Own Device (BYOD) programs. Organizations prioritizing user privacy.
Android Enterprise – Fully Managed	Full control over the device. Comprehensive device management features. Kiosk mode capabilities.	Suitable only for corporate-owned devices. Can be perceived as intrusive by some users.	Corporate-owned devices. Organizations requiring strict control. Devices used for specific business functions.
Android Enterprise – Dedicated Device	Locks down the device to a single app or a limited set of apps. Ideal for kiosks, digital signage, and single-purpose devices. Simplified user experience.	Limited flexibility. Primarily for single-purpose use.	Kiosks. Digital signage. Devices used for a specific function.
Corporate-Owned, Personally Enabled (COPE)	Combines the benefits of both fully managed and work profile. Allows employees to use their corporate-owned devices for both work and personal use. Intune manages both profiles, ensuring security and compliance.	Requires careful planning and communication with employees. User acceptance and understanding of the management policies.	Organizations that provide devices to employees but allow for personal use. Companies that want to balance control and user experience.

Steps Involved in Enrolling a Device Using Android Enterprise (Work Profile)

Enrolling an Android device using the Work Profile method is a straightforward process, designed to be user-friendly. Here’s a breakdown of the typical steps.

1. Ensure Prerequisites Are Met: The device must be running Android 6.0 or later and support Google Mobile Services (GMS). Ensure Intune is properly configured for Android Enterprise.
2. Enrollment Initiation: The user receives an enrollment email or notification. This could be triggered through the Company Portal app or by using a QR code.
3. Company Portal Installation (If Necessary): If the Company Portal app isn’t already installed, the user will be prompted to install it from the Google Play Store.
4. Account Setup: The user signs in to the Company Portal app with their work credentials.
5. Work Profile Creation: The app guides the user through the process of setting up a work profile. This involves accepting the terms of service and allowing Intune to manage the work profile. A clear separation of work and personal apps and data is created on the device.
6. Policy Application: Intune policies, such as security settings, app deployment, and configuration profiles, are applied to the work profile.
7. Verification: The user can verify that the work profile is active by looking for a work profile badge on work apps and the separation of work and personal data.

Configuring Intune for Android Enrollment

Alright, buckle up, because we’re about to dive into the nitty-gritty of setting up Intune to manage your Android devices. This is where the rubber meets the road, and where you’ll define the rules of engagement for all those shiny Android gadgets. We’ll be covering everything from setting the enrollment restrictions to creating device profiles and ensuring your devices play nice with your security policies.

Configuring Enrollment Restrictions

Before you can start enrolling devices, you need to set some ground rules. These rules are known as enrollment restrictions, and they act as gatekeepers, controlling which devices are allowed to enroll and what kind of enrollment methods are permitted. Think of it like a VIP list for your Intune environment.Setting up these restrictions is vital for security and control.

Here’s a breakdown of how it works:

• Access the Enrollment Restrictions: In the Microsoft Intune admin center, navigate to “Devices” > “Enroll devices” > “Enrollment restrictions.” This is your control panel.
• Default Restrictions: Intune provides a default restriction profile. You can modify this or create new ones. The default profile is a good starting point, but you’ll likely want to customize it.
• Platform Settings: Within the profile, you’ll find platform settings. Here, you’ll select “Android” and configure the specific settings for Android enrollment.
• Device Type Restrictions: You can specify which device types are allowed. For example, you might choose to allow only corporate-owned devices, or you may permit both personal and corporate-owned devices (BYOD – Bring Your Own Device).
• Device Enrollment Manager (DEM) Enrollment: This is an important consideration for devices that aren’t tied to a specific user.
• Device Limit Restrictions: You can set a limit on the number of devices a single user can enroll. This helps prevent a single user from enrolling a massive number of devices, potentially overwhelming your Intune environment or creating security risks.
• Priority and Assignment: Multiple restriction profiles can be created, and you can assign them to different user groups. The priority determines which profile takes precedence if a user is targeted by multiple profiles. For example, you might have a stricter profile for executives and a more lenient one for general employees.
• Customization: Tailor the restrictions to fit your organization’s specific needs. For instance, if you have a strict security posture, you might block enrollment of devices with rooted or jailbroken operating systems.

Creating and Deploying Device Configuration Profiles for Android Devices

Once you’ve set your enrollment restrictions, it’s time to configure the devices themselves. Device configuration profiles allow you to manage various settings, from Wi-Fi and email to security features. This ensures that all enrolled devices meet your organization’s standards.Think of device configuration profiles as the blueprint for your Android devices. They define the settings and configurations that each device will adhere to.Here’s how to create and deploy these profiles:

• Access the Configuration Profiles: In the Microsoft Intune admin center, go to “Devices” > “Configuration profiles.” This is where the magic happens.
• Create a New Profile: Click “Create” and select “Android Enterprise” as the platform. Then, choose the profile type. Common profile types include:
• Wi-Fi: Configure Wi-Fi settings, such as network name (SSID), security type (WPA2/WPA3), and password. This ensures devices automatically connect to your corporate Wi-Fi network.
• Email: Set up email accounts, including server address, username, password, and sync settings. This allows users to access their corporate email directly from their devices.
• VPN: Configure VPN connections, including server address, authentication method, and connection type. This secures the connection between devices and the corporate network.
• Device Restrictions: Enforce device-level restrictions, such as disabling the camera, restricting Bluetooth usage, or preventing the use of specific apps.
• Endpoint Protection: Configure security settings, such as antivirus protection, firewall settings, and device encryption.
• Profile Settings: Fill in the required information for the chosen profile type. The specific settings will vary depending on the profile. For example, when creating a Wi-Fi profile, you’ll need to enter the SSID, security type, and password.
• Assignment: Assign the profile to the desired user groups or devices. This is done under the “Assignments” section of the profile.
• Scope Tags: Use scope tags to further control who can manage the profile and to limit the visibility of the profile.
• Review and Create: Carefully review all settings before creating the profile.
• Monitoring Deployment: After the profile is created, monitor its deployment status. You can see which devices have successfully received the profile, which have failed, and the reasons for the failures. This information is invaluable for troubleshooting.

Creating and Assigning Compliance Policies for Android Devices

Compliance policies are the backbone of your mobile device security. They define the rules that devices must follow to be considered compliant with your organization’s policies. Non-compliant devices may be blocked from accessing corporate resources.These policies are crucial for maintaining a secure and healthy mobile environment. Here’s how to create and implement them:

• Access Compliance Policies: In the Microsoft Intune admin center, navigate to “Devices” > “Compliance policies.” This is your command center for device health.
• Create a New Policy: Click “Create policy” and select “Android Enterprise” as the platform.
• Policy Settings: Configure the policy settings. This includes:
• Device Health: Check if devices are rooted or jailbroken.
• Device Properties: Set minimum and maximum OS versions.
• System Security: Enforce device encryption, require a password or PIN, and set the minimum password length.
• Threat Protection: Integrate with mobile threat defense (MTD) solutions to assess the risk level of devices.
• Actions for Noncompliance: Define the actions to be taken if a device is found to be non-compliant. Options include:
• Mark as non-compliant: Simply mark the device as non-compliant, without taking any further action.
• Send email to user: Notify the user about the non-compliance.
• Remote lock device: Lock the device to prevent unauthorized access.
• Retire device: Remove the device from Intune and wipe its data.
• Conditional Access: Block access to corporate resources (e.g., email, SharePoint) until the device becomes compliant.
• Assignment: Assign the compliance policy to the appropriate user groups or devices. This is the process of linking the policy to the intended targets.
• Review and Create: Carefully review all settings before creating the policy.
• Monitoring and Reporting: Monitor the compliance status of your devices. Intune provides reports that show which devices are compliant, which are non-compliant, and the reasons for non-compliance.

Android Device Enrollment Process

Getting your Android device enrolled in Intune is like giving it a super-powered security upgrade and a direct line to your IT department. It’s a crucial step to access company resources securely, and it’s surprisingly straightforward. Let’s break down how it works, from the very beginning.

User Experience During Android Device Enrollment

The user experience is designed to be as seamless as possible, guiding the user through the process with clear instructions. From the initial device setup to the final configuration, the goal is to make enrollment simple and intuitive.When a user receives a new or factory-reset Android device intended for company use, the enrollment process begins almost immediately. The initial setup prompts for network connectivity, which is essential.

During the setup wizard, the user might encounter a prompt related to device management. This is the first indication that the device will be enrolled in Intune.Following this initial setup, the user is typically guided to download and install the Company Portal app. This app acts as the primary interface for managing the device and accessing company resources. The app will prompt the user to sign in with their work or school account.

Once the user authenticates, the Company Portal app starts the enrollment process, which includes configuring device settings and installing necessary applications. The app clearly displays the progress and any actions the user needs to take.The enrollment process concludes with the device being successfully registered with Intune. At this point, the user gains access to company data and applications, and the IT department can remotely manage the device’s security and settings.

Throughout this entire process, the user is informed of the actions being taken and the benefits of device management.

Enrollment Process Using the Company Portal App

The Company Portal app is the central hub for enrolling and managing Android devices within Intune. It simplifies the enrollment process, providing a user-friendly interface.Here’s how it generally works:The enrollment process using the Company Portal app typically involves the following steps:

1. Download and Installation: The user first needs to download and install the Company Portal app from the Google Play Store. The app is free and easily accessible.
2. Account Sign-in: Once installed, the user opens the Company Portal app and signs in using their work or school account credentials. This authentication links the device to the user’s corporate identity.
3. Enrollment Initiation: After signing in, the app guides the user through the enrollment process. This typically involves accepting terms and conditions and allowing the app to access necessary device permissions.
4. Device Configuration: The Company Portal app then configures the device according to the organization’s policies. This can include setting up security features, installing required apps, and configuring email and other services.
5. Profile Installation: The app might prompt the user to install a management profile. This profile allows Intune to manage the device and enforce policies.
6. Compliance Check: The Company Portal app performs a compliance check to ensure the device meets the organization’s security standards. If the device is non-compliant, the app provides guidance on how to resolve the issues.
7. Access to Resources: Once the device is enrolled and compliant, the user gains access to company resources, such as email, documents, and applications.

The Company Portal app provides clear instructions and prompts throughout the process, making it easy for users to enroll their devices. It also offers a central location for users to manage their enrolled devices and access IT support.

Android Enterprise (Fully Managed) Device Enrollment Walkthrough

Android Enterprise (Fully Managed) devices offer the highest level of control and security for company-owned devices. This enrollment method is specifically designed for devices that are solely used for work purposes, giving IT administrators extensive management capabilities.The enrollment process for Android Enterprise (Fully Managed) devices involves several key steps.The setup process for Android Enterprise (Fully Managed) devices typically includes the following:

1. Factory Reset or New Device: The device must be either factory reset or a new, out-of-the-box device. This ensures a clean slate for the enrollment process.
2. Initial Setup: During the initial setup wizard, the user is prompted to connect to a Wi-Fi network. This is a crucial step as it allows the device to download the necessary components for enrollment.
3. QR Code or NFC Enrollment (if applicable): For a streamlined setup, an IT administrator can use a QR code or NFC tag to initiate the enrollment. The QR code contains the necessary information for the device to connect to Intune. When the device scans the QR code or taps the NFC tag, the enrollment process automatically starts. This method is particularly useful for deploying a large number of devices.

4. Account Setup: After connecting to Wi-Fi, the device prompts the user to enter their work account credentials. This links the device to the organization’s Intune environment.
5. Device Ownership and Policy Application: The device will then be registered as a corporate-owned device. Intune will automatically apply the organization’s policies, which can include setting up security features, installing apps, and configuring device settings.
6. Device Management: The IT administrator gains full control over the device, including the ability to remotely manage settings, install and remove apps, and enforce security policies. The user experience is tailored for work, and the device is locked down to prevent unauthorized use.
7. Work Profile Setup (If applicable): While Fully Managed devices are typically not used with a work profile, the IT administrator can configure a work profile if needed.

The Android Enterprise (Fully Managed) enrollment process provides a secure and efficient way to manage company-owned devices, ensuring data security and employee productivity. The IT administrator has granular control over the device, allowing for a consistent and secure user experience.

Troubleshooting Common Enrollment Issues

Enrolling Android devices in Intune, while generally straightforward, can sometimes hit a snag. Whether it’s a misconfiguration, a network hiccup, or a simple user error, understanding how to troubleshoot these issues is critical for a smooth deployment. Let’s delve into the common pitfalls and how to navigate them.

Common Enrollment Problems Users Face

Android device enrollment can be a bit like navigating a maze; some users find themselves facing dead ends. It’s crucial to know what these common roadblocks are to efficiently assist them.

• Enrollment Profile Not Found: This error frequently pops up if the device cannot locate the enrollment profile. This can be due to several reasons, including an incorrect QR code scan, a mistyped enrollment link, or a problem with the device’s ability to communicate with Intune.
• Authentication Failures: Incorrect credentials are the usual culprit. However, this could also stem from issues with multi-factor authentication (MFA) or problems with the user’s account in Azure Active Directory (Azure AD).
• Device Compatibility Issues: Not all Android devices are created equal. Some older devices or those running outdated Android versions might not be compatible with Intune’s requirements. This often results in enrollment failures or limited functionality.
• Network Connectivity Problems: A stable internet connection is paramount. Enrollment will fail if the device can’t reach the Intune servers, whether it’s due to Wi-Fi issues, cellular data problems, or network restrictions.
• Policy Conflicts: Existing security policies on the device, either from a previous MDM solution or local configurations, might clash with the Intune policies, preventing successful enrollment.
• Certificate Issues: If the device cannot install the necessary certificates for secure communication with Intune, enrollment will fail. This is often linked to incorrect date and time settings on the device.

Troubleshooting Steps for Enrollment Failures

When enrollment fails, it’s time to put on your detective hat. Following these steps can help pinpoint the cause and get things back on track.

• Verify User Credentials: Double-check the user’s username and password. If MFA is enabled, ensure the user has completed the authentication process correctly.
• Check Network Connectivity: Confirm that the device has a strong and stable internet connection. Try browsing the web or using other apps to ensure connectivity.
• Review Error Messages: The error messages are your best friends. They often provide valuable clues about the root cause of the problem. For example:
• “Unable to enroll. The server is unavailable.” – Indicates a potential network issue or Intune service outage.
• “Enrollment failed. Your device is not supported.” – Points to a device compatibility problem.
• “Authentication failed.” – Suggests an incorrect username, password, or MFA issue.
• Examine Device Logs: Android devices and the Intune Company Portal app generate logs that contain detailed information about the enrollment process. These logs can be invaluable for identifying the exact point of failure. Access the logs from the Company Portal app’s settings.
• Check Intune Configuration: Verify that the Intune enrollment configuration is set up correctly. This includes checking the enrollment restrictions, device platform restrictions, and other relevant settings.
• Restart the Device: A simple restart can often resolve temporary glitches or conflicts that might be hindering enrollment.
• Update the Company Portal App: Ensure the latest version of the Intune Company Portal app is installed. Updates often include bug fixes and performance improvements.
• Contact Support: If all else fails, reach out to your IT support team or Microsoft support for assistance. Provide them with the error messages, device logs, and any other relevant information.

Resources and Tools for Diagnosing and Resolving Enrollment Problems

Fortunately, there’s a wealth of resources available to help diagnose and resolve Android enrollment issues. These tools and references can save time and frustration.

• Intune Troubleshooting Guide: Microsoft provides comprehensive troubleshooting guides and documentation on its official website. These resources cover a wide range of enrollment issues and offer step-by-step solutions.
• Company Portal App Logs: As mentioned earlier, the Company Portal app logs are an essential tool for identifying the root cause of enrollment failures. They provide detailed information about the enrollment process, including error messages and timestamps.
• Azure Active Directory Audit Logs: Azure AD audit logs can provide insights into user authentication issues and other account-related problems that might be affecting enrollment.
• Microsoft Intune Support: Microsoft’s official support channels offer expert assistance with Intune-related issues. You can submit support requests through the Microsoft Endpoint Manager admin center.
• Online Forums and Communities: Online forums and communities, such as the Microsoft Tech Community, are excellent resources for finding solutions to common problems and sharing experiences with other Intune administrators.
• Device Manufacturer Support: In some cases, device-specific issues might be the cause of enrollment failures. Contacting the device manufacturer’s support team can provide additional troubleshooting assistance.
• Intune Endpoint Manager Admin Center: This is the central hub for managing Intune. The admin center provides tools for monitoring device enrollment status, reviewing error reports, and configuring enrollment settings.

Android Enterprise Profile Types and Management

Android Enterprise offers several profile types, each designed to meet specific organizational needs and security requirements. These profiles provide a robust framework for managing Android devices, allowing IT administrators to control access to corporate resources, enforce security policies, and streamline device management. Understanding these profile types is crucial for effectively deploying and managing Android devices within an Intune environment.

Android Enterprise Profile Types

Android Enterprise leverages different profile types to segment and manage work and personal data on Android devices. This segmentation enhances security, privacy, and user experience.

• Work Profile: This profile creates a separate, managed container on a user’s personal device. It isolates work apps and data from personal apps and data, ensuring that corporate information remains secure while respecting user privacy. The user maintains control over their personal profile.
• Fully Managed: This profile provides complete control over the entire device, which is typically company-owned. IT administrators can configure all aspects of the device, including settings, apps, and security features. This profile is suitable for devices used exclusively for work purposes.
• Dedicated Device: This profile transforms a device into a single-purpose appliance, often used for specific tasks such as kiosk mode, digital signage, or point-of-sale systems. The device is locked down to a limited set of applications and functionalities, ensuring its focus on the intended use case.

Managing Apps and Data within Each Android Enterprise Profile Type

The method for managing apps and data varies significantly across the different Android Enterprise profile types, reflecting their distinct purposes and levels of control.

• Work Profile: Within a Work Profile, IT administrators can deploy and manage work-related applications through the Managed Google Play Store. These apps are clearly marked as “work” apps. Data within the Work Profile is encrypted and secured separately from the user’s personal data. Policies, such as password requirements and data loss prevention measures, are applied only to the work profile, leaving the user’s personal data unaffected.

• Fully Managed: In a Fully Managed device, IT administrators have comprehensive control over app deployment and data management. They can deploy applications from various sources, including the Managed Google Play Store, custom applications, and the Intune console. All device data is under the control of the organization. Data loss prevention policies, device restrictions, and security configurations are applied across the entire device.

• Dedicated Device: For Dedicated Devices, app management is focused on providing the necessary applications for the intended use. Applications are typically pre-installed or deployed silently. Device restrictions are heavily utilized to lock down the device to specific functionalities. Data management is typically minimal, as the device’s primary function is to perform a specific task rather than handle complex data interactions.

Comparison of Android Enterprise Profile Types

Here’s a comparison of the key features and use cases for each Android Enterprise profile type, presented in a chart format.

Feature	Work Profile	Fully Managed	Dedicated Device
Ownership	User-owned (BYOD)	Company-owned	Company-owned
Control Level	Moderate (limited to work profile)	High (full device control)	Very High (single-purpose focus)
User Privacy	Maintained (personal data separate)	Limited (organization controls device)	Limited (device focused on specific task)
Use Cases	BYOD programs, accessing corporate email, accessing corporate resources	Company-provided smartphones, tablets for employees, field service workers	Kiosks, digital signage, point-of-sale systems, warehouse scanners
App Management	Managed Google Play Store, work apps	Managed Google Play Store, custom apps, Intune deployment	Pre-installed apps, silent app deployment
Data Management	Encrypted work data, data loss prevention within work profile	Full control, device-wide policies	Minimal, focused on task-specific data
Security Policies	Applied to work profile only	Device-wide security	Restricted device settings and access

Security Considerations for Android Enrollment

Enrolling Android devices into Intune introduces a wealth of benefits, but it’s crucial to approach this process with a strong focus on security. A well-secured enrollment process ensures that corporate data remains protected, even when employees are using their personal devices or company-owned devices outside of the office. Let’s delve into the essential security considerations and how to implement them effectively.

Best Practices for Securing Android Enrollment

Implementing best practices is the cornerstone of a secure enrollment strategy. These practices, when followed diligently, help mitigate potential risks and ensure the integrity of your corporate data.

• Device Registration Verification: Verify the identity of the user and the device during the enrollment process. This prevents unauthorized devices from accessing corporate resources. This can be achieved through multi-factor authentication (MFA) or by integrating Intune with your existing identity provider.
• Regular Security Audits: Conduct periodic security audits of your Intune configuration and enrolled devices. This helps identify vulnerabilities and ensure that your security policies are up-to-date. This includes reviewing device compliance reports and auditing the configuration of security features.
• Employee Training: Educate employees about security best practices, such as strong password management, recognizing phishing attempts, and reporting suspicious activity. A well-informed workforce is a critical line of defense against cyber threats.
• Data Loss Prevention (DLP) Policies: Implement DLP policies to prevent sensitive data from leaving managed devices. These policies can restrict users from copying, pasting, or sharing data with unauthorized applications or external locations.
• Network Security: Secure the network that Android devices connect to. This includes using a VPN to protect data transmitted over public Wi-Fi networks and implementing network access control (NAC) to restrict access to the network based on device compliance.

Configuring Security Features: Device Encryption and PIN/Password Requirements

Implementing device encryption and robust PIN/password requirements are fundamental to protecting data stored on Android devices. These measures safeguard information even if a device is lost or stolen.

Device encryption ensures that all data stored on the device is encrypted, making it unreadable without the correct decryption key. Intune allows you to enforce device encryption for all enrolled Android devices. The steps to configure device encryption are:

1. Navigate to the Intune portal and select “Device configuration.”
2. Create a new configuration profile for Android devices.
3. Select “Device restrictions” under the “Settings” section.
4. Under the “Device encryption” category, configure the following settings:
   • Encryption: Set the required encryption level (e.g., Require encryption).
   • Encryption type: Select the encryption type (e.g., Device).
5. Assign the profile to the appropriate user groups or device groups.

Strong PIN/password requirements are crucial for protecting access to the device. Intune provides options to configure password complexity, length, and expiration settings. To configure PIN/password requirements:

1. Navigate to the Intune portal and select “Device configuration.”
2. Create a new configuration profile for Android devices.
3. Select “Device restrictions” under the “Settings” section.
4. Under the “Password” category, configure the following settings:
   • Require a password to unlock mobile devices: Set to “Require.”
   • Password type: Select the required password type (e.g., Alphanumeric, Numeric).
   • Minimum password length: Specify the minimum password length.
   • Password expiration (days): Set the password expiration period.
   • Number of failed sign-in attempts before wiping device: Configure the number of failed attempts before the device is wiped.
5. Assign the profile to the appropriate user groups or device groups.

Securing Company Resource Access with Conditional Access Policies

Conditional Access policies are a powerful tool for controlling access to company resources based on the device’s enrollment status and compliance. These policies ensure that only compliant devices can access sensitive data.

Conditional Access policies can be used to block access to applications like Microsoft 365, SharePoint, and other corporate resources from devices that are not enrolled in Intune or are not compliant with your security policies. This provides an extra layer of protection against unauthorized access.

To implement Conditional Access policies for Android devices:

1. Navigate to the Microsoft Endpoint Manager admin center and select “Endpoint security.”
2. Click on “Conditional Access.”
3. Create a new policy.
4. Assignments:
   • Users or groups: Select the user groups that the policy applies to.
   • Target resources: Select the cloud apps or actions the policy applies to (e.g., Microsoft 365 apps, SharePoint, Exchange Online).
5. Conditions:
   • Device platforms: Select “Android.”
   • Device state: Configure device state conditions.
6. Access controls:
   • Grant: Select “Grant access” and choose the conditions that must be met (e.g., Require device to be marked as compliant, Require approved client app).
   • Session: Configure session settings.
7. Enable the policy.

For instance, you can configure a Conditional Access policy that blocks access to corporate email from any Android device that is not enrolled in Intune or is not compliant with the defined security policies. This prevents potential data breaches by ensuring that only secure and managed devices can access sensitive information.

App Deployment and Management Post-Enrollment

Now that your Android devices are happily enrolled in Intune, the real fun begins: getting those crucial apps onto your users’ devices and keeping them running smoothly. This is where Intune’s power really shines, letting you manage apps at scale with ease and efficiency. Let’s dive into how it all works.

Deploying Apps to Enrolled Android Devices

The process of deploying applications to enrolled Android devices using Intune is straightforward, yet incredibly powerful. You can push apps to specific users, device groups, or even to all enrolled devices, giving you granular control over app distribution.To deploy apps, you’ll generally follow these steps:

• Choose Your App Source: You have several options here. You can deploy apps from the Google Play Store (for public apps), from a managed Google Play account (for apps you approve and manage), or from an internal app (APK file) that you upload to Intune.
• Add the App to Intune: Depending on your app source, you’ll either sync the app from the Google Play Store or upload the APK file. Intune will then recognize the app and allow you to configure its deployment settings.
• Assign the App: This is where you decide who gets the app. You can assign the app to user groups (e.g., “Sales Team”), device groups (e.g., “Company Phones”), or both. You can also specify the deployment intent:
  • Required: The app is automatically installed on the device.
  • Available: The app is listed in the Company Portal app, and users can choose to install it.
  • Uninstall: The app is removed from the device.
• Monitor Deployment: Intune provides detailed reports on app installation status, including success, failure, and pending installations. This allows you to quickly identify and troubleshoot any deployment issues.

Managing App Configurations and Updates

Managing app configurations and updates post-deployment is a crucial aspect of ensuring a secure and productive mobile environment. Intune provides robust capabilities for managing these aspects, keeping your apps up-to-date and tailored to your organization’s needs.Here’s how you manage app configurations and updates:

• App Configuration Policies: You can create app configuration policies to customize the behavior of apps on managed devices. This allows you to pre-configure settings such as email server addresses, VPN configurations, or authentication credentials, saving users time and ensuring consistent app experiences. For example, imagine deploying a corporate email app. Using app configuration policies, you can automatically configure the user’s email account with their username, server address, and other required settings, eliminating the need for manual setup.

• App Updates: Intune helps you manage app updates. You can choose to allow automatic updates, or you can manually approve updates and deploy them to your devices. This allows you to control when updates are installed, ensuring compatibility and minimizing disruptions. If an app update introduces a critical bug or incompatibility, you can delay the update until the issue is resolved.

• Version Control: Intune tracks app versions, allowing you to monitor which versions are installed on devices. This is helpful for troubleshooting, ensuring compliance, and planning future app updates.

Removing Apps and Data Upon Unenrolling

When an employee leaves the company, or a device is no longer needed, removing apps and data securely from the device is paramount. Intune offers features to help you ensure that corporate data doesn’t fall into the wrong hands.Here’s how Intune handles app and data removal during unenrollment:

• Selective Wipe: Intune’s selective wipe feature allows you to remove only the corporate data and apps from a device while leaving personal data untouched. This is typically used when an employee leaves the company or a device is lost or stolen.
• Full Wipe: In certain situations, you might need to wipe the entire device, removing all data, including personal data. This option is usually used when a device is being retired or needs to be repurposed.
• App Removal: Intune can automatically uninstall managed apps during unenrollment, ensuring that corporate apps are removed from the device.
• Data Encryption: Intune can enforce device encryption, protecting corporate data even if the device is lost or stolen. This is a crucial security measure to prevent unauthorized access to sensitive information.

Unenrolling Android Devices from Intune

So, you’ve decided it’s time to part ways with your Android device’s Intune management. Maybe the employee is leaving, the device is being retired, or perhaps a different management strategy is being implemented. Whatever the reason, the unenrollment process is crucial for securing company data and ensuring a smooth transition. Let’s delve into how to gracefully bid adieu to your device’s Intune connection.

Device Unenrollment Process

The unenrollment process removes the device from Intune’s management. This can be initiated from several points, each offering a slightly different approach. The key takeaway is that the device will no longer be subject to Intune policies, and access to company resources will be revoked.Here’s how it generally works:* From the Intune Portal: Administrators can remotely unenroll devices through the Microsoft Intune admin center.

Navigate to “Devices” and select “Android.”

Choose the specific device you want to unenroll.

Select “Retire” or “Wipe” depending on the desired outcome. “Retire” removes corporate data, while “Wipe” resets the device to factory settings. Confirm the action. The device will receive a command to unenroll.

From the Device Itself (for some enrollment methods)

Some enrollment methods, such as the Intune Company Portal app, may allow users to initiate unenrollment directly from the device settings. This typically involves removing the work profile or the Intune account.

Open the Company Portal app.

Go to “Devices” and select the device.

Select “Remove” or a similar option to unenroll.

Follow the on-screen prompts.

During a factory reset

A factory reset will typically remove the Intune enrollment. This action will be discussed in detail later.The unenrollment command is sent to the device, and the device then begins the process of removing the management profile and any associated company data. This can take a few minutes to complete, and the device may require a reboot. The time it takes will vary depending on the device’s connection, and the amount of data being removed.

Impact of Unenrollment on Device Data and Access to Company Resources

When an Android device is unenrolled from Intune, the effects are quite significant. It’s like removing the security blanket and saying goodbye to the perks of being a managed device. The device’s interaction with the company network and its data will change dramatically.Here’s what you can expect:* Removal of Company Data: All corporate data managed by Intune, such as emails, calendar events, contacts, and documents, will be removed from the device.

This is the primary goal of unenrollment: protecting company information.

Revocation of Access

Access to company resources, including email, Wi-Fi, and VPN profiles, will be revoked. This means the device will no longer be able to connect to the company network or access internal applications.

Application Removal

Intune-managed applications, both required and optional, will be removed from the device. This ensures that company-approved apps are no longer accessible after unenrollment.

Compliance Status Changes

The device’s compliance status in Intune will change to “Not Compliant” or similar. This is because the device no longer adheres to the enforced policies.

Loss of Management Capabilities

The administrator will no longer be able to manage the device, enforce policies, or track its location. The device is essentially returned to its owner’s control.Think of it this way: the device is transitioning from being a guest in the corporate world back to being a private citizen. All the privileges associated with the guest status are withdrawn, and the device returns to its original state.

Factory Reset on an Android Device Managed by Intune

A factory reset, sometimes called a hard reset, is the ultimate reset button. It restores the device to its original factory settings, wiping all data, applications, and settings. This process is a common step when an Android device is being retired, repurposed, or sold.Here’s how to perform a factory reset on an Android device managed by Intune, noting that the exact steps may vary slightly depending on the device manufacturer and Android version:

1. Backup Data (if possible)

Before initiating a factory reset, back up any important data on the device, such as photos, videos, and personal documents. While the Intune admin can often remotely wipe a device, if you are performing the factory reset locally, ensure that the important data is backed up before continuing.

2. Access Settings

Open the device’s “Settings” app.

3. Navigate to Backup & Reset

Look for a section labeled “Backup & reset,” “General management,” or a similar category. The location may vary depending on the device.

4. Initiate Factory Reset

Select “Factory data reset,” “Reset device,” or a similar option.

5. Confirm the Action

The device will likely prompt you to confirm your decision. Be absolutely certain you want to proceed, as this action cannot be easily undone.

6. Enter PIN/Password (if required)

You may be asked to enter your device’s PIN, password, or pattern to verify your identity.

7. Erase All Data

The device will display a warning message indicating that all data will be erased. Confirm the action to proceed.

8. Wait for the Reset

The device will begin the factory reset process, which may take several minutes. During this time, the device will erase all data and reboot.

9. Set Up the Device

Once the reset is complete, the device will restart and prompt you to go through the initial setup process, just like when you first got the device. You will be able to restore backed-up data, but any corporate data will be gone.Factory resets are often used in scenarios where a device is being returned by an employee, or when the device is being repurposed within the company.

For example, imagine a retail company replacing all of their sales representatives’ phones. They would likely perform a factory reset on the old devices before reassigning them to new employees.

Android Device Reporting and Monitoring: Enroll Android Device Intune

Keeping tabs on your enrolled Android devices is like having a fleet of well-oiled machines; you need to know how they’re performing, if they’re playing by the rules, and if any gremlins are causing trouble. Intune provides a robust set of tools to do just that, allowing you to proactively manage your devices and maintain a secure and productive environment.

This section dives into the heart of Intune’s reporting and monitoring capabilities, equipping you with the knowledge to stay in control.

Monitoring the Status of Enrolled Android Devices

Understanding the current state of your Android devices is fundamental. Intune offers several ways to monitor device status, providing real-time insights into their health and compliance.Intune’s device monitoring features give you a window into the operational status of each enrolled Android device. This includes:

• Device Overview: The Intune portal provides a central dashboard that gives a high-level view of all enrolled devices. Here, you can quickly see the number of enrolled devices, their compliance status, and any potential issues that need attention. It’s like a control panel for your entire mobile fleet.
• Device Details: Clicking on an individual device allows you to drill down into specifics. You’ll find information like the device model, operating system version, last check-in time, and hardware details. This detailed view is essential for troubleshooting and identifying devices that might need updates or support.
• Compliance Status: Intune assesses device compliance based on the policies you’ve defined. You can see whether a device is compliant, non-compliant, or in a pending state. This status is determined by evaluating whether the device meets the security requirements, such as having a passcode, being encrypted, and not being jailbroken or rooted.
• Configuration Profiles: You can monitor the status of configuration profiles assigned to devices. This helps you confirm that the profiles are successfully applied, ensuring that the devices are configured as intended. For instance, you can verify if a Wi-Fi profile is correctly configured on a specific device.
• App Installation Status: Intune provides detailed information on the installation status of apps deployed to Android devices. This includes whether an app has been successfully installed, failed to install, or is pending installation. This information is invaluable for managing app deployments and ensuring that users have access to the necessary applications.

The ability to quickly identify and address issues is a core strength of this monitoring. For example, if several devices show a non-compliant status due to an outdated OS version, you can quickly identify the affected devices and initiate an update process. This proactive approach minimizes security risks and maintains device health.

Generating Reports on Device Compliance and Enrollment Status

Data is power, and Intune empowers you with powerful reporting tools. Generating reports on device compliance and enrollment status provides valuable insights for informed decision-making and efficient management.Intune’s reporting capabilities are designed to provide comprehensive data on your Android devices, covering both compliance and enrollment aspects. These reports are generated through the Intune portal and can be customized to meet your specific needs.

Here’s what you can expect:

• Compliance Reports: These reports offer a detailed overview of device compliance status. They show which devices are compliant, non-compliant, or in a pending state. You can also view the specific compliance policies that devices are failing to meet. This helps you identify and address any compliance issues, such as devices failing to meet security requirements.
• Enrollment Reports: Enrollment reports provide information on the enrollment status of devices. They show the number of devices enrolled, the enrollment method used, and any enrollment errors that may have occurred. This is crucial for tracking the progress of device enrollment and troubleshooting any enrollment-related issues.
• Device Inventory Reports: These reports provide a comprehensive inventory of all enrolled devices. They include details such as device model, operating system version, and ownership type. This information is valuable for asset management and tracking the devices within your organization.
• App Installation Reports: These reports give you insight into the app deployment process, showing which apps have been successfully installed, failed to install, or are pending installation. This helps you ensure that users have access to the necessary applications and identify any deployment issues.
• Customizable Reports: Intune allows you to customize reports to include specific data points relevant to your organization’s needs. This customization allows you to create reports that meet your specific reporting requirements.

Reporting is more than just data; it’s about translating that data into actionable insights. For instance, if a compliance report reveals a significant number of devices failing to meet a security policy, you can take immediate action to address the issue. This might involve updating the policy, notifying users, or providing additional training.

Setting Up Alerts for Device-Related Events

Proactive management is key, and setting up alerts for device-related events allows you to respond quickly to potential issues. Intune’s alerting capabilities keep you informed about critical events as they happen.Intune offers a comprehensive alerting system that can be configured to notify you of various device-related events. These alerts help you stay informed about potential issues and take immediate action.

Here’s how it works:

• Alert Types: Intune supports various alert types, including compliance failures, enrollment failures, and app installation failures. You can configure alerts based on specific events that are critical to your organization’s security and productivity.
• Alert Configuration: You can configure alerts by specifying the conditions that trigger them, such as the number of non-compliant devices or the number of failed app installations. You can also customize the notification settings, including who receives the alerts and how they are delivered (e.g., email).
• Alert Monitoring: You can monitor the status of alerts within the Intune portal. This allows you to track which alerts have been triggered, who has been notified, and the status of any actions taken in response to the alerts.
• Real-Time Notifications: Alerts are delivered in real-time, allowing you to respond to issues as they arise. This proactive approach helps minimize the impact of any issues on your organization.
• Integration with Other Systems: Intune’s alerting system can be integrated with other systems, such as SIEM (Security Information and Event Management) platforms, allowing you to centralize your security monitoring and alerting.

For example, you could configure an alert to be triggered when a device fails to comply with a specific security policy. The alert could notify the IT administrator, allowing them to investigate the issue and take corrective action. This real-time response capability is crucial for maintaining device security and ensuring a smooth user experience.