Android Auto Not Working Subaru A Deep Dive into Troubleshooting.

Android Auto not working Subaru? Ah, the bane of many a modern driver’s existence! Picture this: you’re cruising down the highway, ready to navigate with ease or blast your favorite tunes, and then… nothing. The familiar Android Auto interface remains stubbornly absent from your car’s display. Don’t worry, you’re not alone.

This is a common issue, and thankfully, a solvable one. We’re about to embark on a journey to unravel the mysteries of this technological hiccup, transforming frustration into a sense of mastery.

We’ll start with the basics, like a detective examining the crime scene – in this case, your car’s infotainment system and your phone. We’ll check the usual suspects: the USB cable, the phone settings, and the car’s software. Then, we’ll dive deeper, exploring compatibility issues, device-specific quirks, and even some advanced troubleshooting techniques that might just make you a tech whiz.

Prepare to become intimately acquainted with your car’s head unit and your phone’s settings, all in the name of a seamless Android Auto experience. Let the adventure begin!

Table of Contents

Initial Troubleshooting Steps for Android Auto in Subaru

So, your Android Auto isn’t playing nice with your Subaru? Don’t fret! Let’s get things back on track. We’ll walk through some initial steps you can take to diagnose and hopefully resolve the issue, getting you back to hands-free navigation and tunes in no time.

Basic Checks and Verifications

Before diving deep, let’s cover the essentials. These preliminary checks can often identify and fix the most common problems.

USB Cable Verification: The USB cable is the lifeline of Android Auto. Make sure it’s not frayed, bent, or damaged. Try a different, known-good USB cable, preferably the original cable that came with your phone. A data-transfer capable cable is essential; charging-only cables won’t work.
Phone Compatibility: Verify that your Android phone is compatible with Android Auto. Most Android phones running Android 6.0 (Marshmallow) or later are compatible. Check your phone’s specifications or consult the Android Auto website for a complete list of supported devices.
Android Auto App: Ensure the Android Auto app is installed and up-to-date on your phone. You can find it in the Google Play Store. Outdated versions can cause compatibility problems.
USB Port Inspection: Inspect the USB port in your Subaru for any debris or damage. Sometimes, a simple cleaning can restore connectivity.

Restarting Devices

Sometimes, a simple restart is all it takes to get things working again. Think of it as a digital reset button.

Phone Restart: Restart your Android phone. This clears temporary files and refreshes the system.
Subaru Infotainment System Restart: Restarting the car’s head unit can resolve software glitches. The process varies slightly depending on your Subaru model. Consult your owner’s manual for specific instructions, but generally, this involves pressing and holding the power button for several seconds.

Software Updates

Software updates are crucial for both your phone and your car’s infotainment system. They often include bug fixes and performance improvements that can resolve Android Auto connectivity issues.

Phone Software Updates: Check for software updates on your Android phone. Go to Settings > System > System Updates. Install any available updates.
Subaru Head Unit Software Updates: Check for software updates for your Subaru’s infotainment system. This process usually involves connecting your car to Wi-Fi or downloading updates via a USB drive. Consult your owner’s manual for instructions. Your Subaru dealership can also assist with software updates.

Potential Problems and Solutions

Let’s look at some common issues and their fixes.

Problem: Android Auto doesn’t launch.
- Solution: Double-check the USB cable, restart both the phone and the car’s head unit, and ensure Android Auto is enabled in the car’s settings.
Problem: Android Auto connects but disconnects frequently.
- Solution: Try a different USB cable, ensure the USB port is clean, and check for software updates on both your phone and the car.
Problem: Android Auto is slow or laggy.
- Solution: Close unnecessary apps on your phone, clear the cache and data for the Android Auto app (in your phone’s settings), and ensure you have a strong Wi-Fi or cellular connection if using online services.
Problem: Android Auto audio is not working.
- Solution: Check the volume levels on both your phone and the car’s head unit. Make sure the correct audio source is selected in the car. Restart both devices.
Problem: Android Auto doesn’t recognize your phone.
- Solution: Try a different USB cable, ensure the USB port is working, and check your phone’s USB settings (sometimes, you need to select “File Transfer” or “Android Auto” mode).

Compatibility and Device-Specific Issues

Navigating the digital landscape within your Subaru and ensuring a seamless Android Auto experience can sometimes feel like solving a complex puzzle. Understanding the intricacies of compatibility, from the phone in your pocket to the infotainment system in your car, is crucial for a frustration-free journey. Let’s delve into the specifics that can make or break your connection.

Android Phone Models with Known Issues

Certain Android phone models have, unfortunately, earned a reputation for being less than perfectly compatible with Android Auto in Subaru vehicles. This can stem from a variety of factors, including hardware limitations, software conflicts, or even inconsistencies in the USB-C port design. It’s not an exact science, as updates can sometimes resolve these issues, but awareness is key.Some phone models, particularly older or less common ones, have frequently reported connection problems.

These issues often manifest as intermittent disconnections, failure to launch Android Auto at all, or glitches with audio playback and navigation. It’s essential to check forums and online communities dedicated to both Android Auto and your specific phone model to see if others are experiencing similar problems. These platforms often contain valuable insights and potential workarounds. Remember, the Android ecosystem is vast and ever-changing; what works flawlessly today might present challenges tomorrow.

Android Auto App Version’s Impact

The version of the Android Auto app installed on your phone plays a pivotal role in your in-car experience. Just like any software, updates bring improvements, bug fixes, and sometimes, unfortunately, new problems. Keeping your Android Auto app up-to-date is generally recommended, as it often includes compatibility patches and optimizations for various car models. However, there have been instances where a specific app update has introduced connectivity issues.If you encounter problems after an update, consider these troubleshooting steps:

Check the Google Play Store for the latest version of the app.
Clear the cache and data for the Android Auto app in your phone’s settings.
Try restarting your phone and your car’s infotainment system.
If the problem persists, consider reverting to a previous version of the app (though this can be tricky and might require downloading an older APK file from a reputable source).

Staying informed about the latest Android Auto app updates and their potential impact on your Subaru’s infotainment system will help you maintain a smoother, more reliable connection.

Subaru Models and Model Years with Frequent Problems

While Android Auto integration has become increasingly common in Subaru vehicles, certain models and model years have a higher incidence of reported issues. This doesn’t mean these vehicles are inherently flawed; rather, they may have specific infotainment system hardware or software configurations that present compatibility challenges.The Subaru models and model years that frequently see reports of Android Auto difficulties include:

Older Subaru Outback and Legacy models: Specifically, those produced between 2016 and 2019, which were among the first to introduce Android Auto.
Certain Crosstrek and Impreza models: Similarly, earlier model years of these vehicles may exhibit connectivity issues.
Specific Forester trims: Some Forester trims, particularly those with certain infotainment system configurations, have experienced connection inconsistencies.

It’s important to remember that these are general trends, and the experience can vary greatly. The specific trim level, the infotainment system version, and even the phone you’re using can all contribute to the outcome.

Android OS Version Compatibility Table

Understanding the compatibility between your Android OS version and your Subaru’s infotainment system is essential for a smooth Android Auto experience. The following table provides a general overview, but it’s crucial to consult your Subaru’s owner’s manual or the manufacturer’s website for the most up-to-date and specific compatibility information. Note that this table is a simplification, and real-world results can vary based on the specific Subaru model and infotainment system version.

Android OS Version	Subaru Infotainment System (Example)	Compatibility Level	Notes
Android 10	Starlink 7.0″ (2018-2019)	Generally Compatible	May require software updates on the infotainment system.
Android 11	Starlink 8.0″ (2020-2022)	High Compatibility	Should offer a stable connection with the latest infotainment system updates.
Android 12	Starlink 11.6″ (2023+)	Very High Compatibility	Designed to work seamlessly with the latest Subaru infotainment systems.
Android 13+	Various (2023+)	Excellent Compatibility	Ensure your Subaru infotainment system is updated to the latest version for optimal performance.

This table serves as a helpful guideline. Remember to always prioritize official Subaru documentation for precise compatibility details. Keep in mind that software updates on both your phone and your car’s system can change the compatibility landscape. Regularly checking for updates is key to maintaining a functional Android Auto connection.

USB Cable and Port Problems

Sometimes, the simplest solutions are the most effective. When Android Auto refuses to cooperate in your Subaru, the humble USB cable and its associated ports are often the culprits. Before you start envisioning complex software glitches or hardware failures, let’s take a practical look at these fundamental components. A faulty cable or a poorly connected port can easily sabotage your Android Auto experience.

Determining if the USB Cable is the Source of the Problem

Diagnosing a USB cable issue is a straightforward process, requiring a bit of detective work and some basic experimentation. This section will guide you through the process.To determine if the USB cable is the problem, consider the following:

Connection Stability: Does the Android Auto connection frequently drop or disconnect while you’re driving? This is a strong indicator of a cable issue.
Charging Only: Does your phone charge when plugged into the car’s USB port, but Android Auto doesn’t launch? This suggests a data transfer problem, often caused by a faulty cable.
Error Messages: Does your car’s infotainment system display an error message related to USB connectivity or Android Auto? While not always cable-specific, it’s worth investigating.
Phone Behavior: Does your phone recognize the connection? Does it prompt you to select a connection type (charging, file transfer, etc.)? If it doesn’t even recognize the connection, the cable is a primary suspect.

Testing Different USB Cables

The beauty of troubleshooting a USB cable lies in its simplicity. Here’s how to methodically test different cables.To test different USB cables, perform these steps:

Gather Cables: Collect a few different USB cables. Ideally, include the original cable that came with your phone and any other high-quality cables you have. Consider a cable known to work with Android Auto.
Test in the Car: Plug each cable into your Subaru’s USB port and connect it to your phone.
Observe Behavior: Watch your phone and your car’s infotainment system. Does Android Auto launch? Does the connection remain stable? Does your phone charge?
Note Results: Keep track of which cables work and which ones don’t. Note any error messages.
Test in Another Device: To further isolate the problem, test the suspect cable with another device, such as a computer. If the cable doesn’t work there either, it is likely faulty.

Location of USB Ports in Subaru Models and Recommended Ports for Android Auto, Android auto not working subaru

The location and type of USB ports in your Subaru can vary depending on the model and year. Understanding where these ports are and which ones are best for Android Auto is crucial for a smooth experience.Here’s an overview of common USB port locations in various Subaru models:

Center Console: This is a frequent location, often containing one or two USB ports, frequently located near the gear shift or within the storage compartment.
Dashboard: Some models feature USB ports on the dashboard, either in the center stack area or below the infotainment screen.
Rear Seats: For passenger convenience, some Subaru models include USB ports in the rear seats, often on the back of the center console or in the doors.

When using Android Auto, it’s generally recommended to use the USB ports specifically designated for data transfer, rather than those that are solely for charging. Check your car’s owner’s manual to identify which ports support data transfer. Typically, the ports near the infotainment screen or in the center console are your best bet. Avoid using ports that might be labeled as “charging only.”Consider the following example:

Data Transfer Cable: This cable is designed to transfer data, which is essential for Android Auto. It typically has all the necessary wires connected inside.
Charging Cable: This cable only has the power wires connected. It will charge your phone, but it will not allow Android Auto to work because it can’t transfer data.

Phone Settings and Permissions

Getting Android Auto humming in your Subaru is a symphony of interconnected parts, and your phone’s settings are the conductor. Without the right configurations, your phone might as well be a brick, refusing to play along with your car’s infotainment system. Let’s delve into the crucial phone settings and permissions needed to make Android Auto a reality, ensuring a seamless and enjoyable driving experience.

Necessary Android Settings to Enable Android Auto

To unleash the full potential of Android Auto, your phone needs to be prepped and ready. This involves tweaking some settings to ensure smooth communication with your Subaru.

Android Auto App Installation and Updates: Ensure the Android Auto app is installed and updated on your phone. You can find it on the Google Play Store. Regularly updating the app helps fix bugs and introduces new features, keeping your experience fresh.
Location Services: Enable location services on your phone. Android Auto often utilizes GPS for navigation, traffic updates, and other location-based services. This is a crucial setting, like having the right map for your journey.
Bluetooth and Wi-Fi: While Android Auto primarily uses a USB connection, some features, like voice commands, might utilize Bluetooth. Make sure Bluetooth is enabled. Some systems may use Wi-Fi for over-the-air updates or specific features, so it’s a good idea to have it enabled as well.
Notifications: Allow notifications from the Android Auto app. This ensures you receive alerts for incoming calls, messages, and other relevant information while you’re driving, keeping you connected safely.
Default Apps: Set your preferred music streaming service, navigation app (like Google Maps or Waze), and other relevant apps as defaults. This allows Android Auto to automatically launch your chosen apps when you connect.

Checking and Granting Required Permissions for Android Auto

Permissions are like the keys to the castle; they grant Android Auto access to the necessary functions of your phone. Without the right permissions, the app will be locked out.

Locate the Android Auto App: Find the Android Auto app on your phone. It usually resides in the app drawer or on your home screen.
Access App Info: Long-press the Android Auto app icon. You should see an “App info” option (the wording might vary slightly depending on your Android version). Tap on it.
Permissions Section: Within the App info screen, locate the “Permissions” section. This is where you’ll see a list of the permissions Android Auto requests.
Grant Necessary Permissions: Tap on each permission listed. You’ll likely see permissions for:
- Location: Grant “Allow all the time” or “Allow only while using the app.” This is vital for navigation.
- Contacts: Allow access to your contacts to make calls and send messages.
- Microphone: Allow access to the microphone for voice commands.
- Phone: Allow access to phone features for making and receiving calls.
- SMS: Allow access to read and send text messages.
Review Other Apps: If you’re having trouble with specific apps within Android Auto (e.g., Spotify or Google Maps), review their individual permissions within the App info screen as well. Make sure they have the necessary permissions granted.

Clearing the Cache and Data for the Android Auto App and Google Play Services

Sometimes, Android Auto hiccups. When this happens, clearing the cache and data can be like hitting the reset button, resolving issues caused by corrupted files or outdated information.

Access App Info: Find the Android Auto app in your app drawer or home screen, long-press the icon, and select “App info.”
Clear Cache: Tap on “Storage & cache.” Then, tap on “Clear cache.” This removes temporary files and can often resolve minor glitches.
Clear Data (Use with Caution): If clearing the cache doesn’t work, consider clearing the data. Be aware that this will reset the app to its default settings, and you’ll need to reconfigure your preferences. Tap on “Clear storage” or “Clear data” (the wording may vary), and confirm your choice.
Google Play Services: Android Auto relies on Google Play Services. To clear the cache and data for Google Play Services, go to your phone’s Settings, then Apps, then find Google Play Services. Repeat the steps above (clear cache, then clear data if needed) in the “Storage & cache” section.
Restart Your Phone: After clearing the cache and data for both Android Auto and Google Play Services, it’s a good idea to restart your phone. This helps ensure that the changes take effect.

Step-by-Step Guide with Screenshots Showing How to Configure Android Auto Settings on the Phone

Let’s walk through the process of configuring Android Auto settings on your phone, step by step, with detailed descriptions of what you’ll see on your screen.

Step 1: Locate the Android Auto App.

-Image Description:* The screenshot displays a typical Android home screen. A prominent Android Auto app icon is visible. The icon is a stylized, rounded square with a car’s dashboard-like graphic inside. It is likely located on the home screen or within the app drawer.

Tap the Android Auto app icon to open the app.

Step 2: Access Android Auto Settings.

-Image Description:* The screenshot depicts the Android Auto app’s main screen. At the top right corner, there’s a settings icon, usually represented by three vertical dots (more options menu). Tapping this opens a menu.

Tap the settings icon (three vertical dots) and then select “Settings.”

Step 3: Explore Android Auto Settings.

-Image Description:* The screenshot shows the Android Auto settings menu. The settings are organized into categories, such as “General,” “Connections,” “Customization,” and “About.” Within each section, you’ll find various options.

In the settings menu, you’ll find options to customize your Android Auto experience. You can:

Enable or disable automatic launching: Control whether Android Auto starts automatically when connected to your car.
Manage connected cars: View and manage the cars you’ve connected to Android Auto.
Customize the app launcher: Choose which apps appear in the Android Auto interface.
Adjust notification settings: Configure how notifications are displayed.

Step 4: Check and Adjust App Permissions.

-Image Description:* The screenshot focuses on the “App info” screen of the Android Auto app, which can be accessed through the Android system settings. The screen lists all the permissions that the Android Auto app is requesting.

To check and adjust permissions, follow these steps:

Go to your phone’s Settings, then Apps, and locate Android Auto.
Tap “Permissions.”
Review the permissions and ensure the necessary ones are granted (Location, Contacts, Microphone, Phone, SMS).

Step 5: Configure Navigation Settings (Optional).

-Image Description:* This screenshot showcases the settings within the Google Maps app, specifically the navigation settings. Options like “Navigation settings” and “Sound & voice” are highlighted.

Within the Android Auto settings or directly within your navigation app (like Google Maps), you can customize navigation preferences. This includes:

Setting your preferred navigation app.
Adjusting voice guidance volume and language.
Customizing map display preferences.

Subaru Infotainment System Issues: Android Auto Not Working Subaru

Sometimes, the problem isn’t your phone or the USB cable; it’s the heart of the matter: the Subaru infotainment system itself. Determining if the issue resides within the car’s technology is crucial for effective troubleshooting. Let’s delve into how to identify these system-related problems and what you can do about them.

Identifying Infotainment System Problems

Pinpointing the source of the Android Auto woes requires a bit of detective work. Look for patterns and symptoms that point towards the car’s system.

Android Auto Not Launching: If Android Auto consistently fails to launch, even after trying different phones and cables, the infotainment system is a prime suspect.
System-Wide Glitches: Observe if other infotainment features, like the radio, navigation, or Bluetooth, are also acting up. A general sluggishness or frequent crashes suggest a problem with the head unit.
Inconsistent Behavior: Does Android Auto work intermittently? Does it connect sometimes but not others? This could be a sign of internal software instability.
Error Messages: Pay attention to any error messages displayed on the head unit’s screen. These can provide clues about the source of the issue. For example, a message stating “USB device not recognized” could be related to the infotainment system’s USB port functionality.
Other Device Connectivity: Check if other devices, such as Bluetooth speakers or external storage, have connectivity problems. If everything else has issues, the head unit may be the culprit.

Performing a Factory Reset

A factory reset is often the digital equivalent of a “reboot” for your Subaru’s infotainment system. It restores the system to its original settings, which can resolve software conflicts or corrupted files.

Locate the Reset Option: Navigate to the “Settings” menu on your infotainment system. Look for an option labeled “Factory Reset,” “Restore Defaults,” or something similar. The exact wording and location may vary slightly depending on your Subaru model.
Confirm the Reset: The system will likely prompt you to confirm the reset. Be aware that this process will erase all customized settings, including saved radio stations, paired Bluetooth devices, and navigation history. Make sure you have backed up any data you wish to keep.
Initiate the Reset: Follow the on-screen prompts to initiate the factory reset. This process can take several minutes.
Restart the System: Once the reset is complete, the infotainment system will restart. You will then need to reconfigure your settings, including pairing your phone and connecting to Android Auto.

Important Note: While a factory reset is generally safe, it’s always wise to consult your Subaru’s owner’s manual for specific instructions and potential warnings related to your vehicle’s infotainment system.

Checking for and Installing Firmware Updates

Keeping your Subaru’s infotainment system up-to-date is crucial for optimal performance and compatibility. Firmware updates often include bug fixes, performance enhancements, and support for new features.

Check for Updates: Go to the “Settings” menu on your head unit and look for an option related to “Software Updates,” “System Updates,” or similar wording. The system may automatically check for available updates.
Download and Install (Over-the-Air): If an update is available, the system will usually prompt you to download and install it. This process can often be done over Wi-Fi, making it convenient. Follow the on-screen instructions. Ensure your car is parked and the engine is running or the ignition is in the “accessory” mode to avoid the system shutting down during the update.
Download and Install (USB): Some Subaru models may require you to download the update from the Subaru website onto a USB drive. You then plug the USB drive into the car’s USB port and follow the on-screen prompts to install the update.
Consult the Owner’s Manual: Your owner’s manual will provide detailed instructions on how to check for and install firmware updates specific to your Subaru model.

Comparing Subaru Infotainment Systems

Subaru has used various infotainment systems over the years, each with its own user interface and features. The following table provides a comparison of some common systems, which may help you understand the capabilities and limitations of your particular system.

System	Years Used	User Interface	Key Features
Starlink (Early Versions)	2014-2018 (Various Models)	Touchscreen with physical buttons	Basic audio, Bluetooth, navigation (optional), app integration (limited). Display: 6.2″ to 7″
Starlink (Later Versions)	2019-Present (Various Models)	Larger touchscreen, fewer physical buttons	Apple CarPlay and Android Auto, improved navigation, connected services (subscription required), over-the-air updates. Display: 6.5″ to 11.6″
Starlink with Integrated Navigation	2019-Present (Higher Trim Levels)	Same as Starlink (Later Versions) but with built-in navigation	Apple CarPlay and Android Auto, built-in navigation system, connected services (subscription required), over-the-air updates. Display: 8″ to 11.6″
TomTom Navigation (Older Models)	Prior to 2019 (Legacy Models)	Touchscreen with physical buttons	Built-in TomTom navigation, Bluetooth, audio, limited smartphone integration. Display: 6.1″ to 7″

Advanced Troubleshooting Techniques

Sometimes, the standard troubleshooting steps just don’t cut it. When Android Auto refuses to cooperate in your Subaru, it’s time to delve into the more advanced techniques. These methods involve exploring the hidden corners of Android Auto and your car’s systems to pinpoint the root cause of the connection issues. This requires a bit more technical know-how, but the payoff can be a perfectly functioning Android Auto experience.

Using Android Auto’s Developer Settings to Diagnose Connection Issues

Android Auto has a hidden developer mode, a treasure trove of diagnostic tools that can provide valuable insights into connection problems. This mode allows you to log various events and monitor the communication between your phone and the car’s infotainment system. Accessing and utilizing these settings can reveal critical information about the nature of the issue.To enable developer options in Android Auto:

Open the Android Auto app on your phone.
Tap the menu icon (three horizontal lines) in the top left corner, then select “About Android Auto.”
Repeatedly tap on the “About Android Auto” section header (usually, the app version) until you see a message stating “Developer mode enabled.”
Go back to the main menu and select “Developer settings.”
Within developer settings, you can enable logging, change USB connection modes (sometimes, switching between MTP and PTP can resolve connection issues), and view other diagnostic information.
Experiment with different settings while connected to your car, observing any changes in behavior.

Analyzing the logs generated in developer settings can be a bit like deciphering a secret code. Look for error messages or unusual patterns that might indicate a problem with the USB connection, the Android Auto app itself, or the car’s infotainment system. For example, a constant stream of “connection refused” errors could point to a firewall issue or a problem with the car’s USB port.

Sideloading the Android Auto App

Sideloading refers to installing an app directly from an APK file rather than through the Google Play Store. This technique can be useful if you’re experiencing problems with the Play Store version of Android Auto, or if you want to try a different version of the app to see if it resolves your issues.Here’s how to sideload the Android Auto app:

1. Download the APK file

You’ll need to find the APK file for the Android Auto app. Websites like APKMirror are reputable sources for APK downloads. Make sure to download the correct version for your device and Android version. Verify the APK’s integrity before installing by checking its checksum against the one provided on the download site, ensuring it hasn’t been tampered with.

2. Enable installation from unknown sources

On your Android device, go to Settings > Apps & notifications > Special app access > Install unknown apps. Find the file manager or web browser you’ll use to install the APK and enable “Allow from this source.” This step is crucial for allowing the installation of apps from outside the Play Store.

3. Install the APK

Locate the downloaded APK file using a file manager and tap on it to begin the installation process. Follow the on-screen prompts to complete the installation.

4. Test Android Auto

Once installed, try connecting your phone to your car to see if the sideloaded version of Android Auto works correctly.Keep in mind that sideloading apps carries a degree of risk. Always download APK files from trusted sources to avoid malware. Also, ensure that the sideloaded app is compatible with your device and Android version. Sideloading a significantly older or newer version of Android Auto than your car’s infotainment system supports might not work and could potentially cause other issues.

Checking the Car’s Diagnostic Codes for Related Errors

Your Subaru’s onboard diagnostic system (OBD-II) can sometimes provide clues about Android Auto issues. While not all problems will trigger an OBD-II code, some related to the infotainment system, USB ports, or power management might.To check your car’s diagnostic codes:

1. Obtain an OBD-II scanner

You’ll need an OBD-II scanner to read the codes. These scanners range from inexpensive Bluetooth adapters that connect to your phone to more advanced handheld devices.

2. Connect the scanner

Plug the OBD-II scanner into the diagnostic port of your Subaru. The port is typically located under the dashboard on the driver’s side.

3. Turn on the ignition

Turn the ignition to the “on” position without starting the engine.

4. Scan for codes

Use the scanner to read any stored diagnostic trouble codes (DTCs).

5. Interpret the codes

Research any codes you find online or in your car’s manual. Codes related to the infotainment system, USB ports, or power management could indicate the source of the Android Auto problem. For example, a code related to a USB port failure could indicate a faulty port.Remember that clearing codes without addressing the underlying issue might only provide a temporary fix.

Always investigate the cause of the code before clearing it. If the code reappears, it means the problem persists.

Advanced Troubleshooting Tips

Here are some advanced troubleshooting tips, including potential workarounds for specific Subaru models:

Factory Reset Your Infotainment System: This is a drastic measure, but it can often resolve persistent software glitches. Refer to your Subaru’s owner’s manual for instructions on how to perform a factory reset. This will erase all your saved settings, so back up any important data if possible.
Check for Firmware Updates: Ensure your car’s infotainment system has the latest firmware updates. These updates often include bug fixes and improvements that can address Android Auto compatibility issues. You can usually check for updates through your car’s settings menu or by visiting your Subaru dealer.
Try a Different Phone: If possible, test Android Auto with a different Android phone. This can help determine if the problem lies with your phone or with the car’s system.
Test the USB Ports: Try all the USB ports in your Subaru. Some ports may be designed for charging only and may not support data transfer, which is required for Android Auto.
Consider a USB Hub: If your car only has one USB port and you need to connect multiple devices, a powered USB hub might be a solution. Make sure the hub supports data transfer and is compatible with your car’s system.
Subaru-Specific Considerations:

Model Year Variations: Different model years of Subaru vehicles may have varying levels of Android Auto compatibility. Research known issues for your specific model year.
Software Bugs: Some Subaru infotainment systems have known software bugs that affect Android Auto. Check online forums and Subaru owner groups for potential workarounds or solutions.
USB Port Power: Some Subaru models have USB ports with limited power output. This can sometimes cause connection issues. Consider using a higher-powered USB cable or a powered USB hub.

Potential Causes and Solutions for Specific Subaru Models

Navigating the digital landscape within your Subaru can sometimes feel like trying to decipher ancient hieroglyphics. Android Auto, while a fantastic feature, can be a source of frustration. This section dives deep into the specific gremlins that plague certain Subaru models and provides a roadmap to get you back on the road to connected bliss. We’ll explore common culprits and offer practical solutions, ensuring your Android Auto experience is as smooth as a freshly paved highway.

Outback Specific Android Auto Issues

The Subaru Outback, a beloved adventurer’s companion, isn’t immune to Android Auto hiccups. Several recurring issues tend to crop up, particularly across different model years.For example, the 2018-2019 Outback models frequently experience connection dropouts. This might manifest as the system disconnecting mid-navigation or during a crucial phone call.Here’s how to address common Outback-specific Android Auto issues:

Connection Dropouts: The most prevalent issue is intermittent disconnections.
Solution: Ensure your USB cable is a high-quality, data-transfer capable cable. Test with multiple cables and ports, including the rear USB ports (if available). Clearing the cache and data for the Android Auto app on your phone can sometimes work like a charm. Additionally, update the head unit’s firmware if an update is available through Subaru’s website or your dealer.
Audio Problems: Some Outback owners report distorted or absent audio when using Android Auto.
Solution: Check your phone’s volume settings and the car’s audio settings. Sometimes, the car’s equalizer settings can interfere with Android Auto’s audio output. Try resetting the audio settings to default. If the issue persists, a head unit reset might be necessary.
Touchscreen Unresponsiveness: In some cases, the Outback’s touchscreen may become unresponsive when Android Auto is active.
Solution: Restart your phone and the car’s infotainment system. A hard reset of the infotainment system (consult your owner’s manual for instructions) can often resolve this. Software updates to the head unit can also improve responsiveness.

Forester Specific Android Auto Issues

The Subaru Forester, known for its practicality and versatility, isn’t immune to the quirks of Android Auto. Similar to the Outback, certain problems are more common in specific model years.For instance, some Forester owners, particularly those with 2019-2020 models, have reported difficulties with Android Auto recognizing their phones at all. This can be incredibly frustrating, especially when you’re relying on navigation.Here’s a look at common Forester Android Auto troubles and their potential fixes:

Phone Not Recognized: A frequent complaint is that the Forester’s infotainment system doesn’t detect the Android phone.
Solution: Double-check the USB cable and port. Try a different cable and port. Make sure Android Auto is enabled in the phone’s settings and that the necessary permissions are granted. Also, check for software updates for both your phone and the Forester’s head unit.
Navigation Glitches: Navigation issues, such as inaccurate directions or freezing, are sometimes encountered.
Solution: Ensure your phone’s GPS is enabled and functioning correctly. Clear the cache and data for the Android Auto app. Restart both your phone and the car’s infotainment system. Sometimes, a software update for the navigation app itself (like Google Maps) can resolve these issues.
Wireless Connection Issues (for models that support it): Newer Forester models with wireless Android Auto can experience connection instability.
Solution: Ensure your phone is compatible with wireless Android Auto. Make sure both your phone and the Forester’s infotainment system are connected to a strong Wi-Fi network. Restart your phone and the car’s infotainment system. If the issue persists, try forgetting the Wi-Fi connection and re-establishing it.

Crosstrek Specific Android Auto Issues

The Subaru Crosstrek, a popular choice for urban adventurers, also presents its own set of Android Auto challenges. While generally reliable, certain model years have demonstrated recurring issues.The 2018-2020 Crosstrek models, for example, have sometimes struggled with consistent connectivity, leading to dropped calls and interrupted music playback.Here’s a breakdown of common Crosstrek Android Auto problems and how to troubleshoot them:

Intermittent Connection Problems: Crosstrek owners frequently report Android Auto disconnecting randomly.
Solution: Verify the USB cable and port, opting for a high-quality cable. Try different USB ports in the car. Check for software updates on both the phone and the Crosstrek’s head unit. Resetting the head unit can also help.
Audio Problems (Echoing or Distortion): Some Crosstrek users have experienced echoing or distorted audio during calls or music playback.
Solution: Adjust the audio settings in the car’s infotainment system. Check for any active noise cancellation features. Try restarting the phone and the car’s system.
Performance Lag: The system may respond slowly when Android Auto is active.
Solution: Close any unnecessary apps on your phone. Ensure your phone has sufficient storage space. A head unit reset can sometimes improve performance. Also, check for software updates for both your phone and the Crosstrek’s head unit.

Model Year Specific Troubleshooting Table

To streamline troubleshooting, here’s a table summarizing common Android Auto problems and solutions, organized by Subaru model year. This information is based on reports from various Subaru owners and online forums.

Model Year	Common Problem	Possible Solution	Notes
2018-2019 Outback	Connection Dropouts	Use high-quality USB cable, update head unit firmware, clear Android Auto app cache.	Ensure cable supports data transfer.
2019-2020 Forester	Phone Not Recognized	Check USB cable and port, ensure permissions are granted, update phone and head unit software.	Test with multiple cables and ports.
2018-2020 Crosstrek	Intermittent Connection Problems	Verify USB cable and port, reset head unit, check for software updates.	Consider replacing the USB port.
2021+ All Models	Wireless Android Auto Issues	Ensure phone and head unit are compatible, strong Wi-Fi connection, restart devices.	Check phone compatibility list.

Contacting Support and Further Assistance

So, you’ve battled with Android Auto in your Subaru, tried every trick in the book, and still nothing. Don’t worry, even the most tech-savvy among us hit a wall sometimes. It’s perfectly acceptable, and even recommended, to reach out for professional help. Subaru’s customer support is there to assist, and knowing how to approach them can save you time and frustration.

Let’s explore how to get the support you need.

When and How to Contact Subaru Customer Support

The ideal time to contact Subaru support is when you’ve exhausted all the basic troubleshooting steps, documented your efforts, and are still facing issues. This typically means you’ve checked the cable, rebooted your phone and the infotainment system, and verified your phone’s settings. The best way to reach Subaru customer support depends on your location and the model year of your vehicle.

Generally, you can contact them via phone, email, or through the MySubaru website or app. For specific contact information, including phone numbers and email addresses, consult your owner’s manual or visit the official Subaru website for your region. Be prepared to provide your vehicle identification number (VIN) and a detailed description of the problem.

Resources for Finding Additional Help

Beyond Subaru’s official support channels, a wealth of information and assistance is available online. These resources can often provide quick solutions or insights from other Subaru owners who have experienced similar problems.

Subaru Online Forums: Many online forums are dedicated to Subaru vehicles, providing a space for owners to discuss issues, share solutions, and offer advice. These forums often have dedicated sections for infotainment systems and Android Auto. Searching for “Subaru [Model Year] Android Auto forum” can help you find relevant communities.
Reddit: Subreddits such as r/Subaru and specific model subreddits are great places to ask questions and get advice from other users. Make sure to use the search function before posting, as your question may have already been answered.
YouTube Tutorials: YouTube is a treasure trove of tutorials and troubleshooting videos. Search for “Android Auto not working Subaru” to find videos demonstrating solutions and common fixes.
Android Auto Help Pages: Google’s official Android Auto help pages provide detailed information, troubleshooting guides, and FAQs. These pages are constantly updated with the latest information.

Information to Gather Before Contacting Support

Before you pick up the phone or send an email, gather as much information as possible. This will help the support representative understand the issue quickly and efficiently, potentially leading to a faster resolution. The more information you can provide, the better.

Vehicle Information: Have your VIN (Vehicle Identification Number) ready. This 17-character code uniquely identifies your vehicle and allows the support representative to access specific details about your car. Also, know the model year and trim level of your Subaru.
Phone Information: Note your phone’s make and model, the Android version it’s running, and the Android Auto app version.
Infotainment System Information: Determine the version of your Subaru’s infotainment system software. This information can usually be found in the system’s settings menu.
Troubleshooting Steps Taken: Document all the steps you’ve already tried, including the date and time you performed them. This helps avoid repeating steps and shows the support representative that you’ve put in effort to resolve the issue.
Error Messages: If you’re receiving any error messages, write them down exactly as they appear on the screen. Take screenshots if possible.
USB Cable and Port: Detail the USB cable you are using (brand, type) and the USB port on the car (location, USB type).
Date of the Issue: When did the problem first appear? Has it been ongoing, or did it start recently?

Questions to Ask When Contacting Subaru Support

Preparing a list of questions can guide your conversation with the support representative and ensure you get all the necessary information. Consider asking these questions:

“Is there a known issue with Android Auto compatibility in my specific Subaru model and year?”
“Are there any software updates available for my infotainment system or the Android Auto app that might resolve the issue?”
“Could you provide step-by-step instructions for troubleshooting the problem specific to my vehicle?”
“What are the recommended USB cables for use with Android Auto in my Subaru?”
“If the issue cannot be resolved remotely, what are the next steps, such as taking the vehicle to a dealership for service?”
“Can you provide documentation or a reference number for this support interaction?”
“Are there any specific settings within the car’s infotainment system that I should be aware of regarding Android Auto?”