When do Points Reset Walmart A Guide for Employees.

When do points reset Walmart? Ah, the question that often dances on the edge of every Walmart associate’s mind! Navigating the world of points, attendance, and performance can feel like learning a new language, a language spoken with whispers of potential consequences and the ever-present hope of a clean slate. Let’s embark on this journey together, shall we? We’ll decode the intricacies of Walmart’s point system, unraveling the mysteries of how points are earned, how they expire, and, most importantly, when they vanish into the ether, leaving behind a fresh start.

Understanding the system is key. Points are awarded for various reasons, from tardiness to absences. Think of them as tiny digital reminders, each one whispering about your attendance and performance. The goal? To stay below the threshold, of course! We’ll explore the nitty-gritty of the reset process, the magic moment when those accumulated points take a well-deserved vacation, allowing you to breathe a sigh of relief.

This is more than just about avoiding trouble; it’s about understanding the system and making it work for you. Let’s dig in and find the answers you’ve been searching for!

Table of Contents

Understanding Walmart’s Point System

Navigating the world of retail, particularly within a massive corporation like Walmart, requires understanding its internal mechanics. One crucial aspect for associates is the point system. This system governs various aspects of employment, from attendance to performance, and understanding its intricacies is key to maintaining a positive standing within the company. Let’s delve into the specifics of how this system works.

Earning Points Through Actions

The accumulation of points within Walmart’s system is directly tied to an associate’s actions. These actions, whether related to attendance, productivity, or adherence to company policies, can result in the accrual of points, which can subsequently impact employment status.The point system functions as a system of accountability, and here’s a breakdown of how points are typically earned:

Attendance: This is perhaps the most common way points are earned. Unexcused absences, tardiness, and leaving shifts early usually result in point accrual. The number of points assigned often varies based on the severity and frequency of the attendance issue. For example, being late might result in fewer points than missing an entire shift without proper notification.
Performance: While less directly tied to a points system in some stores, performance-related issues can indirectly lead to point accrual. Consistently failing to meet productivity targets, receiving customer complaints (especially if substantiated), or failing to adhere to company policies can result in disciplinary actions that contribute to points.
Policy Violations: Violations of company policies, such as dress code infractions, misuse of company property, or failure to follow safety protocols, may result in points. The severity of the violation usually determines the number of points assigned.
Unprofessional Conduct: Behaviors deemed unprofessional, such as insubordination or disrespectful interactions with colleagues or customers, can also lead to point accrual.

Types of Points

While the specific names and details might vary slightly depending on the store and region, Walmart typically uses a tiered point system. The system’s structure is designed to reflect the severity of the issue and to guide the employee’s behavior, leading to potential consequences.Different types of points can exist within Walmart’s system, and here are some examples:

Attendance Points: These are directly related to attendance issues. For instance, an unexcused absence might result in a specific number of points, while being late could result in fewer points.
Performance Points: These points are linked to how well an associate performs their duties. Consistently missing sales targets or failing to meet other performance metrics could lead to point accumulation.
Disciplinary Points: These points are assigned as a consequence of violations of company policy or inappropriate behavior. They serve as a record of the employee’s infractions and are often associated with formal disciplinary actions.
Corrective Action Points: These points are often tied to specific incidents where the associate’s behavior requires correction. They are used to signal the need for improvement and often come with guidance on how to avoid future occurrences.

Resetting Points: When Do Points Reset Walmart

Understanding how Walmart’s point system works is only half the battle. The other crucial piece of the puzzle is knowing how and when those points vanish into the ether, giving you a fresh start. This section delves into the mechanics of point resets, ensuring you’re well-equipped to navigate the system effectively.

Resetting Points: The Basics

The general process for point resets at Walmart is relatively straightforward, designed to give associates a clean slate to begin anew. The specifics, however, are key to managing your points effectively and avoiding any unwanted consequences.Walmart employs a system where points typically reset on a rolling basis.The standard timeframe for points to reset is typically every six months. This means that after six months from the date a point was issued, that specific point will be removed from an associate’s record.

This rolling reset approach contrasts with a fixed annual reset, offering a more dynamic and potentially advantageous system for managing attendance.Factors that might affect the standard reset schedule can include:

State and Local Laws: In some locations, local or state laws might dictate specific rules regarding point systems or attendance policies, potentially influencing the timing of point resets.
Company-Wide Policy Changes: Walmart, like any large corporation, may update its policies from time to time. Changes to the point system, including the reset schedule, could be implemented company-wide, usually with sufficient notice to associates.
Special Circumstances: Situations such as natural disasters or unforeseen events might prompt temporary adjustments to attendance policies, potentially affecting the timing of point resets.
Associate’s Role: While less common, the specific role or position of an associate might occasionally influence how points are managed, though the core reset mechanism usually remains consistent.

An example: Imagine an associate receives a point on January 1st. According to the standard six-month rolling reset, that point will be removed from their record on July 1st. If, however, the company announces a policy change in March affecting point expiration dates, the removal date might shift.

The Reset Cycle

Understanding the rhythm of point resets at Walmart is crucial for employees aiming to maintain a clean slate and avoid disciplinary actions. This cyclical process ensures accountability while offering a fresh start, allowing individuals to consistently strive for positive performance.

Point Accumulation and Reset Phases, When do points reset walmart

The Walmart point system operates on a defined cycle, offering a clear understanding of when points are earned, when they expire, and when the slate is wiped clean. This transparency allows associates to proactively manage their attendance and performance.
To illustrate this, let’s examine a typical point reset timeline:

Point Earning Period	Point Expiration	Reset Date	Example
January 1st – December 31st	Points generally expire after 12 months from the date they were issued.	Typically, the anniversary of the point.	A point earned on March 15th will typically expire on March 15th of the following year.

The visual representation of this cycle helps solidify the understanding of how points accumulate and eventually reset.
Imagine a clock face. The clock’s hand represents the accumulation of points. As the hand moves around the clock, each tick signifies an instance where a point is earned. The points themselves don’t disappear immediately; they accumulate, representing the associate’s attendance record.

When the hand completes a full rotation (a year), it returns to the starting point. This represents the reset. Any points that haven’t been resolved or have reached their expiration date are cleared, offering a fresh beginning for the next cycle. This cyclical nature encourages continuous improvement and a focus on maintaining a positive attendance record. The clock’s face also has different colored segments, which can be visualized.

Green representing good standing (few or no points), yellow indicating a warning stage (a few points), and red signifying a stage where interventions might be necessary (multiple points).

Point Expiration and Consequences

Navigating Walmart’s point system is like walking a tightrope; a misstep can have significant repercussions. Understanding the expiration of points and the potential consequences of exceeding the threshold is crucial for maintaining a positive employment standing. It’s a system designed to encourage consistent attendance and responsible behavior, and knowing the rules is the first step toward success.

Impact of Exceeding the Point Threshold

Exceeding the point threshold at Walmart triggers a series of actions, each designed to address the attendance issue and potentially improve the employee’s performance. It’s not simply a matter of a few missed shifts; it’s a process with clear steps and escalating consequences. The specific threshold and consequences can vary slightly based on the state and the employee’s position, but the general framework remains consistent.

Potential Consequences Based on Point Status

The consequences of accumulating points at Walmart are tiered, with the severity increasing as the point total rises. The company aims to provide opportunities for improvement before resorting to more serious disciplinary actions. Here’s a breakdown of the typical consequences:

Verbal Warning: This is usually the first step, occurring when an employee reaches a certain point level, often around 2-3 points. It’s an informal discussion with a supervisor to address attendance concerns.
Written Warning: If attendance doesn’t improve, a written warning is issued. This is a formal documented warning placed in the employee’s file. This usually occurs around 4-5 points.
Final Written Warning: Further attendance issues lead to a final written warning, indicating that any further points may result in termination. This is often triggered around 6-7 points.
Termination: This is the most severe consequence, generally occurring when an employee exceeds the maximum allowed point total, which is often around 8 points.

Effect on Employee Standing

The accumulation of points significantly impacts an employee’s standing within the company. Beyond the immediate disciplinary actions, exceeding the point threshold can affect various aspects of employment.

Eligibility for Promotions: Employees with excessive points are typically ineligible for promotions or transfers to different departments. Walmart prioritizes consistent attendance and a positive track record when considering candidates for advancement.
Performance Reviews: Attendance is a key factor in performance reviews. High point totals can negatively affect an employee’s overall performance rating, potentially impacting eligibility for raises and bonuses.
Team Morale: Frequent absences can place an extra burden on colleagues, impacting team morale and productivity. This is an indirect consequence that can affect an employee’s relationships within the workplace.
Loss of Trust: Accumulating points can erode trust between an employee and their supervisors. Consistent attendance demonstrates reliability and commitment, which are essential qualities in any workplace.

Exceptions and Special Circumstances

Navigating Walmart’s point system can sometimes feel like trying to decipher ancient hieroglyphics. However, understanding the exceptions and special circumstances that can impact your point accumulation is crucial. Fortunately, Walmart recognizes that life happens, and they’ve established protocols for handling situations that fall outside the typical attendance parameters. These considerations are in place to offer a degree of fairness and flexibility for associates.

Excused Absences and Point Forgiveness

Walmart understands that sometimes, life throws you a curveball. Several circumstances might qualify for excused absences, potentially preventing points from being applied or allowing for point forgiveness. Understanding these situations can be vital for maintaining a good standing.

Medical Leave: If you’re dealing with a personal illness or injury, or need to care for a family member, you may be eligible for a medical leave of absence. Proper documentation, such as a doctor’s note, is usually required. This generally results in no points being assessed.
Bereavement: Dealing with the loss of a loved one is incredibly difficult. Walmart typically offers excused absences for bereavement, allowing associates time to grieve and attend funeral services without incurring points. The specific number of days allowed varies depending on the relationship to the deceased.
Jury Duty or Subpoena: Being summoned for jury duty or required to appear in court under subpoena is a civic duty. Walmart usually excuses absences for these situations, as it’s a legal obligation. Documentation from the court is required.
Approved Leave of Absence (LOA): Walmart offers various types of LOAs, including those for personal reasons, educational purposes, or military service. Approved LOAs, depending on the specific type, generally prevent point accumulation during the leave period.
Work-Related Injury: If you’re injured on the job, the absence related to the injury is usually covered by workers’ compensation, and points are generally not assessed. Proper documentation from a medical professional and the workers’ compensation process is required.

Point Adjustments and Removal Scenarios

While exceptions often involve preventing points, there are also scenarios where points might be adjusted or even removed. These are often related to errors or unusual circumstances.

Managerial Discretion: In certain situations, a manager may have the discretion to remove or adjust points. This might occur if there’s a documented error in the point system, or if an unforeseen circumstance caused the absence. This often requires a formal request and justification.
System Errors: Sometimes, the point tracking system itself may experience errors. If you believe points have been incorrectly applied due to a system glitch, you should report it to your management immediately. Documentation is crucial.
Incorrect Scheduling: If you’re scheduled to work a shift that conflicts with a pre-approved appointment or commitment, and the schedule isn’t adjusted in advance, it could lead to point accumulation. If you can demonstrate that the conflict was due to scheduling error, your manager may be able to adjust the points.
Extreme Weather or Natural Disasters: In cases of severe weather events or natural disasters that make it impossible or unsafe to travel to work, Walmart may choose to excuse absences and waive points. This is usually communicated company-wide.
Unforeseen Circumstances: Unexpected events beyond your control, such as a car breakdown that occurs en route to work, might be considered on a case-by-case basis. While not guaranteed, presenting a valid explanation to your manager can sometimes result in point adjustments.

Accessing Point Information

Keeping track of your points is crucial to managing your employment status at Walmart. Fortunately, Walmart provides several straightforward methods for employees to stay informed about their point balance. These methods ensure transparency and empower associates to proactively manage their attendance and avoid potential disciplinary actions.

Methods of Accessing Point Information

Walmart employees have a few convenient ways to check their current point status. These methods are designed to be accessible and user-friendly, allowing associates to quickly and easily stay informed.

OneWalmart (Online Platform): This is the primary method for accessing point information. The OneWalmart platform, accessible both on company computers and through a mobile app, provides a comprehensive overview of an employee’s attendance record.
Workday (HR System): While primarily used for payroll and benefits, Workday also integrates attendance data. Employees can typically view their point balance and attendance history within their Workday profile.
Direct Communication with Management: In some instances, especially if there are discrepancies or questions, an employee can directly inquire with their People Lead or manager. They can access the same system information and provide clarification.

Steps for Viewing and Understanding Point Data

Accessing and interpreting your point information is a simple process, typically involving logging into the designated system and navigating to the attendance section. Understanding the information presented is vital for maintaining good standing.

Logging In: The first step involves logging into either OneWalmart or Workday using your employee credentials (usually your WIN number and password). Ensure you are using a secure and authorized device.
Navigating to the Attendance Section: Once logged in, locate the section related to attendance or time off. This may be labeled as “My Attendance,” “Attendance Record,” or something similar. The specific wording might vary slightly depending on the system and any updates.
Viewing Point Balance: Within the attendance section, you should see your current point balance. This number represents the total number of points you have accumulated.
Reviewing Attendance History: You’ll also be able to view a detailed history of your attendance, including the dates and reasons for any absences, tardiness, or early departures that have resulted in points being assigned. This history helps you understand how points were earned.
Understanding Point Details: Clicking on individual entries in your attendance history might provide more detailed information, such as the specific reason code assigned to an absence and the number of points associated with it.

Remember, the point system is designed to promote consistent attendance. By regularly checking your point balance and understanding your attendance history, you can proactively manage your employment and avoid any unwanted consequences.

Policies and Documentation

Navigating Walmart’s point system requires a solid understanding of the rules of engagement. This section clarifies the official policies and guides you toward the essential resources for staying informed and in good standing. It’s about knowing the score, the rulebook, and where to find it.

Summary of Walmart Point System Policies

Walmart’s point system operates as a performance and attendance management tool. Its primary function is to track employee absences, tardiness, and other infractions that may impact job performance. The system is designed to promote accountability and ensure fair treatment across the board. Adherence to these policies is crucial for maintaining employment.

Attendance: Points are generally assigned for unexcused absences, tardiness, leaving shifts early, and other attendance-related issues.
Point Accumulation: The accumulation of points leads to disciplinary action, escalating in severity with the number of points.
Point Expiration: Points typically expire after a specific period, often six months, providing a “clean slate” for employees who maintain good attendance.
Excused Absences: Certain absences, such as those covered by approved leave or due to documented medical reasons, may be excused and not result in point accrual.
Disciplinary Action: The system Artikels a clear progression of disciplinary actions, from verbal warnings to termination, based on point totals.

Key Documents and Resources for Employees

Knowing where to look is half the battle. Walmart provides several resources to keep employees informed about the point system. These resources are regularly updated, so it’s essential to check them frequently.

Associate Handbook: This is the primary document outlining Walmart’s policies, including the point system details. It provides a comprehensive overview of expectations and consequences.
People Lead or HR Representative: Your People Lead or HR representative is a valuable resource for clarifying policies, addressing specific situations, and understanding how the point system applies to your circumstances.
Workday: The Workday platform is often used to track attendance, view point balances, and access relevant policies and guidelines.
Store Bulletin Boards/Internal Communications: Your store may post notices or send out communications regarding policy updates or reminders about the point system.

Locating Official Policy Documentation

Accessing the official policy documentation is straightforward, ensuring you have the latest information. Being proactive about accessing this information can help you avoid misunderstandings and potential disciplinary actions.

Associate Handbook (Digital and Physical): The most accessible source is the Associate Handbook. You should receive a physical copy upon hire, and a digital version is typically available on the company intranet or Workday. The physical copy may be available in the breakroom or a designated employee area.
Workday: Log into Workday. Within the platform, search for “Associate Handbook,” “Attendance Policy,” or other relevant s. This should lead you to the most up-to-date versions of the policies.
People Lead/HR Department: Don’t hesitate to ask your People Lead or HR representative for clarification or to locate specific policy documents. They can provide guidance and point you to the correct resources.
WalmartOne (if applicable): Some policies might be accessible through the WalmartOne portal. Check if your store uses this platform for employee information and resources.

Differences by Role or Location

Navigating Walmart’s point system can sometimes feel like deciphering a complex code, especially when considering the nuances tied to an employee’s position or the store’s location. The application of these policies isn’t always uniform, and understanding the variations is crucial for every associate. This section aims to clarify how the point system differs based on role, location, and department, offering a clearer picture of how it affects individual employees.

Role-Based Variations

The point system at Walmart isn’t a one-size-fits-all model. Certain roles may experience different standards or allowances.The differences can be:

Management vs. Hourly Associates: Management roles often have a different set of expectations regarding attendance and punctuality. While the core point system applies, the interpretation and consequences might vary. Managers might face stricter scrutiny, given their responsibility for overseeing operations.
Department-Specific Roles: Employees in specialized departments, such as pharmacy or auto care, might be subject to additional performance metrics that indirectly influence the point system. For instance, consistent tardiness could affect their ability to meet departmental targets, potentially leading to increased scrutiny and accountability.
Unionized vs. Non-Unionized Stores: In unionized stores, the point system and its enforcement are frequently subject to collective bargaining agreements. These agreements may introduce specific provisions regarding point accumulation, disciplinary actions, and the appeal process, offering employees additional layers of protection and recourse.

Location-Based Variations

Walmart, being a vast multinational corporation, recognizes that local conditions and regulations can influence how it operates. This flexibility extends to the point system.Here are some potential variations:

State and Local Laws: Some states or localities have specific laws regarding employee attendance or leave policies. Walmart must comply with these laws, which can impact how the point system is implemented. For example, a state with mandatory paid sick leave may influence the excused absence policy.
Store-Specific Policies: Individual store managers may have some discretion in enforcing the point system, especially concerning minor infractions. This could result in slight variations in how points are applied and managed from store to store.
Regional Differences: Certain regions may experience more frequent severe weather events, impacting employee attendance. Walmart might adjust its policies in these regions to account for such circumstances, providing more leniency for weather-related absences.

Departmental Differences

Within a single Walmart store, the point system’s application can vary across different departments. This acknowledges the unique demands and challenges of each area.The variances are as follows:

High-Traffic Departments: Departments like the front end or customer service, which often experience high customer volume, might have stricter attendance expectations. This is because absences can directly impact customer service levels and operational efficiency.
Departments with Specialized Skills: Departments that require specialized skills, such as the pharmacy or vision center, might have different standards. Finding qualified replacements for absent employees in these areas can be more challenging, potentially leading to stricter enforcement of attendance policies.
Seasonal Departments: During peak seasons, such as the holiday shopping period, departments like electronics or toys might see increased workloads. This could result in a greater emphasis on attendance, with potential for stricter point application during these times.

Communication and Notifications

Walmart understands the importance of keeping its associates informed about their point status, recognizing that clear and consistent communication is crucial for maintaining a fair and transparent work environment. The company employs various methods to ensure employees are aware of their point accumulation, potential consequences, and opportunities for improvement.

Methods of Communication

Walmart uses a multi-faceted approach to communicate point-related information, ensuring accessibility for all associates. This includes a blend of digital and physical channels, catering to diverse preferences and work environments.

The Wire: The primary internal communication platform, The Wire, serves as a central hub for all company-related information, including updates on attendance policies and point status. Employees can access this platform from computers within the store or, in some cases, via mobile devices.
Workday: Workday, Walmart’s human resources and payroll system, provides employees with a direct view of their point balance. This allows associates to track their points in real-time and understand how their attendance impacts their employment status.
Store Managers and Team Leads: Store management and team leads play a critical role in communicating point-related information. They often address attendance concerns and point accumulation during one-on-one meetings, team huddles, or store-wide announcements. This personal touch ensures that employees receive tailored guidance and support.
Posters and Announcements: Physical postings in break rooms and other high-traffic areas provide reminders about the attendance policy and point system. These visual aids serve as a constant reminder of the company’s expectations and the consequences of exceeding point thresholds.
Email and Text Notifications: Walmart utilizes email and, in some instances, text message notifications to alert employees about point accruals, warnings, and other important updates. These automated notifications provide timely information and help associates stay informed.

Types of Notifications

Employees receive various types of notifications related to their point status, designed to keep them informed and provide opportunities for corrective action. These notifications vary in frequency and content, depending on the employee’s point standing.

Point Accrual Notifications: These notifications are sent to employees whenever they accrue a point, typically triggered by an absence, tardiness, or leaving early. These alerts often specify the reason for the point and the total point balance.
Warning Notifications: When an employee approaches a certain point threshold (e.g., nearing the point at which disciplinary action is taken), they may receive a warning notification. These notifications serve as a reminder of the attendance policy and encourage employees to improve their attendance.
Disciplinary Action Notifications: If an employee exceeds the maximum point threshold, they will receive a notification outlining the disciplinary action taken, such as a written warning, suspension, or termination. These notifications clearly state the consequences of exceeding the point limit.
Point Expiration Notifications: Employees may receive notifications reminding them when points are set to expire, usually after a set period, offering a chance to address any underlying attendance issues before the points are removed.

Examples of Point-Related Communications

Here are examples of the types of communications employees might receive:

Email Alert: Point Accrual NotificationSubject: Attendance Point NotificationDear [Employee Name],This email is to inform you that you have received one attendance point for being late to your shift on [Date]. Your current point total is [Total Points].Please review the Walmart attendance policy for further details. You can access the policy on The Wire or through your team lead.Sincerely,Walmart Human Resources

Memo: Attendance Policy ReminderMEMORANDUMTo: All AssociatesFrom: Store ManagementDate: [Date]Subject: Reminder: Walmart Attendance PolicyThis memo serves as a reminder of Walmart’s attendance policy. Please be aware of the importance of adhering to the scheduled work hours. Excessive absences or tardiness can result in disciplinary action, up to and including termination.Your point balance can be viewed in Workday. Please see your team lead or a member of management if you have any questions.Thank you for your cooperation.

Workday Notification: Point Summary[Date]Attendance Points: [Total Points]Reason: [Reason for Point]Date of Occurrence: [Date of Absence/Tardiness]Policy: Walmart Attendance Policy

Seeking Clarification and Support

Navigating Walmart’s point system can sometimes feel like trying to decipher ancient hieroglyphics. Fortunately, there are resources in place to help you understand the system and address any concerns. This section will guide you through the process of getting the clarity you need.

Obtaining Assistance with Point-Related Questions

When questions about the point system arise, several avenues are available for employees to seek clarification. These resources are designed to ensure you have a clear understanding of how points work and how they impact your employment.

Your Direct Supervisor: Your immediate supervisor is often the first point of contact for point-related inquiries. They should be able to answer basic questions or direct you to the appropriate resource. Supervisors are trained to understand the point system and its implications.
People Lead or HR Representative: For more complex questions or situations, the People Lead or HR representative at your store is equipped to provide detailed explanations and guidance. They have access to the full scope of Walmart’s policies and can help you understand specific scenarios.
Store Management: Store managers have a comprehensive understanding of the point system and are available to offer support and clarification. They can assist with issues that may require escalation or policy interpretation.
Associate Information Portal (AIP): The Associate Information Portal is a digital resource that provides access to company policies, including those related to attendance. You can find detailed information about the point system, frequently asked questions, and contact information for further assistance.
WalmartOne: WalmartOne is another online platform that contains valuable information about the point system. This resource often includes announcements, updates, and training materials related to attendance and point management.

Finding Support and Guidance Regarding the Point System

Finding the right support when dealing with the point system is essential. Walmart offers multiple support channels to ensure that associates have access to the information and assistance they need.

Policy Documentation: The most authoritative source of information is the official Walmart policy documentation. These documents are usually available on the Associate Information Portal or WalmartOne and provide a detailed explanation of the point system.
Training Materials: Walmart provides training materials to help associates understand the point system. These materials often include videos, presentations, and interactive modules that explain the policies and procedures.
Frequently Asked Questions (FAQ): The Associate Information Portal and WalmartOne often feature a frequently asked questions (FAQ) section that addresses common concerns and misunderstandings about the point system. This can be a quick and efficient way to find answers to your questions.
Open Door Policy: Walmart’s Open Door Policy allows associates to voice concerns and seek guidance from higher-level management if they are not satisfied with the responses received from their immediate supervisor or People Lead.
Ethics Hotline: If you believe there has been a violation of company policy related to points or attendance, you can report it through the Ethics Hotline. This is a confidential channel for reporting potential misconduct.

Steps for Escalating Point-Related Issues

If you are unable to resolve a point-related issue through your immediate supervisor or People Lead, a formal escalation process is in place. This ensures that concerns are addressed at the appropriate level and that a fair resolution is reached.

Initial Discussion with Supervisor: Begin by discussing the issue with your direct supervisor. Provide details about the situation and explain why you believe the points were applied incorrectly or unfairly. Your supervisor may be able to resolve the issue directly.
Contacting the People Lead: If the issue is not resolved by your supervisor, contact your People Lead. They can review the situation, examine the relevant documentation, and provide further guidance.
Meeting with Store Management: If the People Lead is unable to resolve the issue, you can request a meeting with a member of store management, such as the Store Manager or an Assistant Manager. They have the authority to make decisions regarding point-related matters.
Formal Review Process (if applicable): In some cases, there may be a formal review process, which involves submitting a written appeal or request for reconsideration. The specific steps for this process will be Artikeld in the company policy documentation.
Open Door Escalation: As a final resort, if you are dissatisfied with the outcome of the preceding steps, you can utilize the Open Door Policy to escalate the issue to a higher level of management. This ensures that the matter receives thorough consideration at the highest possible level.

Remember that documenting all interactions and communications related to your point-related issue is important. This documentation can serve as valuable evidence during the escalation process.