Welcome to the world of health, where convenience meets care, and your well-being is the top priority! Let’s dive right into the heart of Benson, Arizona, and uncover the secrets of the benson az walmart pharmacy. This isn’t just a place to pick up your prescriptions; it’s a hub of essential services, designed to make managing your health as easy and stress-free as possible.
From understanding the pharmacy’s location and hours to exploring the myriad of services offered, we’re about to embark on a journey that will transform the way you think about your local pharmacy. So, buckle up, because we’re about to explore the ins and outs of this vital community resource.
Imagine a place where getting your medications is as straightforward as grabbing your groceries. That’s the promise of the benson az walmart pharmacy. Located conveniently within the bustling Walmart store, this pharmacy offers a wide array of services, from filling prescriptions and providing vaccinations to offering over-the-counter medications. The dedicated team of pharmacists and technicians are there to assist you, ensuring you receive personalized care and attention.
We’ll delve into everything from how to transfer your prescriptions to how to navigate the store to find the pharmacy. Consider this your comprehensive guide to everything the benson az walmart pharmacy has to offer.
Location and Contact Information for the Benson, AZ Walmart Pharmacy
Finding your way to the Benson, AZ Walmart Pharmacy and knowing how to reach them is crucial for all your healthcare needs. This section provides all the essential details you need for easy access and communication.
Physical Address
The Walmart Pharmacy in Benson, Arizona, is conveniently located at:
1500 W 4th St, Benson, AZ 85602
Contact Information
For any questions regarding prescriptions, refills, or other pharmacy-related inquiries, you can reach the Benson Walmart Pharmacy by phone.
Pharmacy Phone Number: (520) 586-1300
Operating Hours
Understanding the pharmacy’s operating hours is vital for planning your visits and ensuring you can access the services when you need them. The pharmacy’s hours are as follows:
- Monday: 9:00 AM – 7:00 PM
- Tuesday: 9:00 AM – 7:00 PM
- Wednesday: 9:00 AM – 7:00 PM
- Thursday: 9:00 AM – 7:00 PM
- Friday: 9:00 AM – 7:00 PM
- Saturday: 9:00 AM – 6:00 PM
- Sunday: 10:00 AM – 5:00 PM
These hours may be subject to change, so it’s always advisable to confirm them by calling the pharmacy directly, especially during holidays or special events.
Services Offered at the Benson, AZ Walmart Pharmacy: Benson Az Walmart Pharmacy
The Benson, AZ Walmart Pharmacy provides a comprehensive range of healthcare services designed to meet the diverse needs of the community. Beyond simply dispensing medications, the pharmacy offers a variety of programs and services aimed at promoting wellness and providing convenient access to essential healthcare. Let’s delve into the specifics of what this pharmacy has to offer.
Prescription Filling Process
The prescription filling process at the Benson Walmart Pharmacy is designed to be efficient and user-friendly. From drop-off to pick-up, the pharmacy team strives to make the experience as seamless as possible.
- Prescription Submission: Patients can submit prescriptions in several ways: by dropping off a physical prescription, transferring a prescription from another pharmacy, or having their doctor electronically send the prescription directly to the pharmacy.
- Verification and Data Entry: Upon receiving a prescription, the pharmacy staff verifies its authenticity and enters the necessary information into their system. This includes the patient’s details, medication information, dosage, and any relevant instructions.
- Insurance Processing: The pharmacy then processes the prescription through the patient’s insurance provider. They work to ensure the prescription is covered and determine the patient’s co-pay.
- Medication Preparation: Once the prescription is approved and the insurance is processed, the pharmacist or pharmacy technician prepares the medication. This involves selecting the correct medication, counting or measuring the dosage, and packaging it appropriately.
- Quality Control: A pharmacist reviews the prepared prescription to ensure accuracy and safety. They check for potential drug interactions and verify the dosage.
- Counseling and Pick-Up: The patient is notified when their prescription is ready for pick-up. A pharmacist is available to counsel patients on their medications, answer questions, and provide instructions on how to take the medication properly.
Immunizations and Vaccinations
The Benson Walmart Pharmacy offers a variety of immunizations and vaccinations to help protect the community from preventable diseases. This is a crucial service, especially for those who may not have easy access to a primary care physician.
- Vaccination Availability: The pharmacy typically offers common vaccines such as the flu shot, shingles vaccine, pneumonia vaccine, and Tdap (tetanus, diphtheria, and pertussis) vaccine. Availability can vary, so it’s always wise to call ahead and confirm.
- Immunization Schedules: The pharmacy staff can provide information on recommended vaccination schedules based on age, health conditions, and other factors.
- Vaccination Process: Vaccinations are administered by trained and certified pharmacy staff. Patients are typically required to complete a consent form and may be asked about their medical history.
- Record Keeping: The pharmacy maintains records of all vaccinations administered, which can be provided to the patient for their personal records or to their healthcare provider.
Other Healthcare Services
Beyond prescription filling and vaccinations, the Benson Walmart Pharmacy provides additional healthcare services to support patient wellness.
- Medication Therapy Management (MTM): Some Walmart pharmacies offer MTM services, which involve a pharmacist reviewing a patient’s medications to identify and resolve any medication-related problems. This can include reviewing for potential drug interactions, ensuring the patient is taking their medications correctly, and educating patients on their medications.
- Over-the-Counter (OTC) Consultations: Pharmacists are available to provide advice and recommendations on over-the-counter medications and products for common ailments.
- Health Screenings: Certain pharmacies may offer basic health screenings, such as blood pressure checks and glucose monitoring.
Over-the-Counter Medications and Products
The Benson Walmart Pharmacy stocks a wide selection of over-the-counter medications and healthcare products to address a variety of health needs. This provides convenient access to essential items for managing common illnesses and promoting overall well-being.
- Pain Relief: A comprehensive selection of pain relievers is available, including acetaminophen (Tylenol), ibuprofen (Advil, Motrin), and naproxen (Aleve), in various strengths and formulations.
- Cold and Flu Remedies: A wide range of products to combat cold and flu symptoms is offered, including cough suppressants, decongestants, expectorants, and combination medications.
- Allergy Medications: Antihistamines, nasal sprays, and eye drops are available to provide relief from seasonal and environmental allergies.
- Gastrointestinal Aids: Products for digestive health are offered, including antacids, laxatives, anti-diarrheals, and medications for heartburn and indigestion.
- First Aid Supplies: A complete selection of first aid essentials is available, including bandages, antiseptic wipes, antibiotic ointments, and wound care products.
- Vitamins and Supplements: A variety of vitamins, minerals, and dietary supplements are stocked to support overall health and well-being.
- Personal Care Products: The pharmacy carries a range of personal care items, such as skincare products, oral hygiene products, and feminine hygiene products.
Comparing the Benson, AZ Walmart Pharmacy to Other Local Pharmacies
Deciding where to fill your prescriptions is a crucial decision, impacting not only your wallet but also the overall convenience and quality of your healthcare experience. This comparison delves into the Benson, AZ Walmart Pharmacy, examining its pricing, customer service, and wait times relative to other pharmacies in the area, empowering you to make an informed choice.
Pricing of Common Prescriptions
Cost is a significant factor in healthcare, and medication expenses can quickly accumulate. Understanding the price differences between pharmacies is essential for managing your budget. The following table illustrates potential pricing variations for common prescriptions at Walmart versus competitor pharmacies in Benson, AZ. Please note that prices can fluctuate based on insurance coverage, manufacturer discounts, and pharmacy promotions.
| Medication | Walmart Price | Competitor Price |
|---|---|---|
| Amoxicillin (500mg, 30 capsules) | $10.00 (with Walmart Plus) / $15.00 (without) | $18.00 – $25.00 (average) |
| Lisinopril (10mg, 30 tablets) | $4.00 (with Walmart Plus) / $10.00 (without) | $12.00 – $20.00 (average) |
| Atorvastatin (20mg, 30 tablets) | $4.00 (with Walmart Plus) / $10.00 (without) | $15.00 – $25.00 (average) |
| Omeprazole (20mg, 14 capsules) | $9.00 (with Walmart Plus) / $14.00 (without) | $16.00 – $22.00 (average) |
This table offers a snapshot of potential cost savings. Remember to always compare prices at your specific pharmacy, considering your insurance coverage and any available discounts. For example, Walmart’s generic drug program, often accessible through Walmart Plus, can provide substantial savings on many commonly prescribed medications.
Customer Service Experiences
The quality of customer service can significantly impact your overall pharmacy experience. Positive interactions, knowledgeable staff, and efficient service contribute to a more pleasant and less stressful process. Assessing customer service experiences involves analyzing factors such as staff helpfulness, wait times for consultations, and the resolution of issues.Analyzing online reviews and local feedback offers insights into customer service perceptions. While individual experiences vary, a consistent pattern can emerge.* Helpfulness and Knowledge: Reports frequently highlight the helpfulness and knowledge of the pharmacy staff at various locations.
This includes the ability to answer questions about medications, potential side effects, and interactions.
Communication
Effective communication is crucial. This includes clear explanations of medication instructions and proactive communication regarding potential delays or issues with prescriptions.
Problem Resolution
When issues arise, such as insurance complications or medication availability, the ability of the pharmacy staff to resolve these problems efficiently is critical.A consistently positive customer service experience can significantly enhance the overall value of a pharmacy, making the process of managing your health less burdensome and more reassuring.
Wait Times for Prescription Fills
Time is a valuable commodity, and waiting for prescriptions can be a significant inconvenience. Wait times vary depending on several factors, including the pharmacy’s workload, the complexity of the prescription, and the availability of medications.Here’s a breakdown of the factors influencing wait times:* Pharmacy Volume: Pharmacies with a higher volume of prescriptions typically experience longer wait times.
Prescription Complexity
Compounded medications or prescriptions requiring special handling may take longer to prepare.
Medication Availability
If a medication is out of stock, it will delay the filling process.
Staffing Levels
Adequate staffing is crucial for managing the workflow efficiently.Customer feedback often provides insights into typical wait times. Checking online reviews can offer a general idea of what to expect. Calling ahead to inquire about wait times, especially during peak hours, is a practical strategy to minimize delays. Pharmacies with drive-thru services may offer a faster pick-up option for some prescriptions.
Comparing the wait times at different pharmacies in Benson, AZ, allows you to choose the option that best suits your needs and schedule.
Navigating the Benson, AZ Walmart Pharmacy
Finding your way around the Benson, AZ Walmart Pharmacy shouldn’t be a treasure hunt. We’ve crafted this guide to make your experience smooth, efficient, and, dare we say, enjoyable. Consider this your personal GPS, leading you directly to your prescriptions and health needs.
Locating the Pharmacy Within Walmart
The pharmacy is strategically positioned within the Walmart store to maximize convenience. Typically, you’ll find it near the front of the store, often close to the grocery section or the entrance/exit. This placement is deliberate, allowing easy access for those picking up prescriptions or seeking over-the-counter medications while also encouraging browsing and impulse purchases of other items.Here’s how to pinpoint the pharmacy:* Look for the Signs: Large, easily visible signs, often featuring the Walmart Pharmacy logo (a stylized mortar and pestle or the Walmart logo with “Pharmacy” beneath), are prominently displayed throughout the store.
These signs act as your primary visual cues.
Use the Store Directory
Many Walmart stores have digital or physical directories located near the entrance. These directories will list the pharmacy and its location within the store layout.
Ask a Walmart Associate
Walmart employees are trained to assist customers. Don’t hesitate to ask a store associate for directions; they can guide you directly to the pharmacy.
Follow the Aisles
Once inside the store, follow the main aisles. The pharmacy is usually located along a major thoroughfare, making it easy to spot.
Directions to the Pharmacy from Major Roads
Getting to the Benson, AZ Walmart Pharmacy is straightforward, regardless of your starting point. Here are directions from some major roads:* From I-10:
Take Exit 304 for Ocotillo Road.
Head south on Ocotillo Road.
Turn left onto East 4th Street.
Walmart will be on your right. The pharmacy is located inside.
From South Ocotillo Road
Head north on Ocotillo Road.
Turn right onto East 4th Street.
Walmart will be on your right. The pharmacy is located inside.
From Downtown Benson (Allen Street)
Head east on Allen Street.
Turn right onto South Ocotillo Road.
Turn left onto East 4th Street.
Walmart will be on your right. The pharmacy is located inside.Consider using a GPS app on your smartphone for real-time traffic updates and the most accurate directions.
Visual Guide to the Pharmacy’s Layout
Imagine walking into the Benson, AZ Walmart Pharmacy. Let’s break down its typical layout to familiarize yourself with the space.* Entrance/Waiting Area: Upon entering, you’ll likely find a waiting area with seating. This area is often located near the drop-off and pick-up counters.
Drop-Off Counter
This is where you’ll hand in your new prescriptions. There will be a designated window or counter specifically for this purpose. You might also find a sign indicating the estimated wait time for prescription processing.
Pick-Up Counter
Once your prescription is ready, you’ll return to this counter to retrieve it. This area will have multiple registers to expedite the pick-up process.
Consultation Area
Many pharmacies have a private consultation area where you can discuss your medications with the pharmacist in a confidential setting.
Over-the-Counter (OTC) Medications
The pharmacy will have shelves stocked with a wide range of OTC medications, including pain relievers, cold and flu remedies, allergy medications, and more. These are typically organized by ailment or category.
Health and Wellness Products
Beyond medications, the pharmacy often carries health and wellness products such as vitamins, supplements, first-aid supplies, and personal care items. Illustrative Example:Picture a simple diagram of the pharmacy layout. Imagine a rectangular space representing the pharmacy area. The entrance is at the top.* Top: Entrance door with a sign saying “Pharmacy Entrance”.
Left Side
Drop-off counter with a line of people waiting. A sign above says “Prescription Drop-Off.”
Right Side
Pick-up counter with multiple registers. Above the counter, a sign says “Prescription Pick-Up.”
Center
A row of shelves displaying various over-the-counter medications and health products. Signs clearly label the different categories.
Back Left Corner
A small, enclosed consultation area with a desk and chairs. A sign on the door says “Pharmacist Consultation.”
Throughout
Staff members, in white coats, are assisting customers at the drop-off and pick-up counters, and stocking shelves.This visual guide, combined with the directions provided, should make navigating the Benson, AZ Walmart Pharmacy a breeze.
Prescription Transfer and Refill Procedures at Benson, AZ Walmart Pharmacy
Navigating your healthcare needs should be straightforward, and that includes managing your prescriptions. The Benson, AZ Walmart Pharmacy is designed to make transferring and refilling your medications as convenient as possible, saving you time and ensuring you stay on track with your health. This section provides a comprehensive guide to transferring prescriptions and utilizing the refill options available.
Transferring Prescriptions
Moving your prescriptions to the Benson, AZ Walmart Pharmacy is a breeze. Here’s a simplified overview of the process, ensuring a smooth transition.To transfer a prescription:
- Gather Information: You’ll need the name and phone number of your current pharmacy, along with your prescription details (medication name, dosage, and prescriber’s information).
- Contact Walmart Pharmacy: Reach out to the Benson, AZ Walmart Pharmacy either in person, by phone, or through their online portal or mobile app. Inform them that you wish to transfer your prescription(s).
- Provide Details: Give the Walmart pharmacy staff the necessary information about your current prescription(s) and the pharmacy where they are currently located.
- Authorization: If necessary, you might need to authorize the transfer. The Walmart pharmacy staff will handle the communication with your previous pharmacy to obtain your prescription.
- Pick Up: Once the transfer is complete, you will be notified that your prescription is ready for pickup at the Benson, AZ Walmart Pharmacy.
The entire process typically takes a few hours to a day, depending on the response time of your current pharmacy. In many cases, Walmart Pharmacy will handle the communication with your current pharmacy, making the process seamless for you.
Online and Mobile App Refill Options
Refilling your prescriptions is now easier than ever with Walmart’s online and mobile app options.
The Walmart app offers a user-friendly experience for managing your prescriptions. It is a tool that allows you to easily refill your prescriptions and set up reminders.
To refill your prescriptions using the Walmart app:
- Download the App: If you haven’t already, download the Walmart app from your device’s app store (available for both iOS and Android).
- Create or Log In: If you’re a new user, create an account. If you already have an account, log in.
- Navigate to Pharmacy: Find the “Pharmacy” section within the app.
- Add Your Prescriptions: You’ll likely be prompted to link your prescriptions to your account. You can do this by scanning the prescription label or manually entering the information.
- Refill: Once your prescriptions are linked, select the prescription(s) you wish to refill and follow the prompts. You can choose your preferred pickup time and method.
- Confirm and Submit: Review your order and submit it. You will receive notifications about the status of your refill.
The online portal on Walmart.com offers a similar experience, allowing you to refill prescriptions from your computer.
Setting Up Prescription Refill Reminders
Staying on top of your medications is crucial, and the Benson, AZ Walmart Pharmacy helps you with that. Setting up refill reminders ensures you never miss a dose.To set up refill reminders:
- Through the App or Online Portal: When you manage your prescriptions through the Walmart app or online portal, you’ll typically find an option to set up refill reminders.
- Choose Your Method: You can often choose how you want to receive your reminders, such as via text message, email, or push notifications through the app.
- Customize the Schedule: Set the frequency and timing of your reminders to best suit your needs. You might choose to receive a reminder a few days before your prescription runs out.
- Confirm and Activate: Review your settings and activate your reminders.
These reminders are designed to proactively help you stay on track with your medication schedule, promoting consistent adherence to your treatment plan.
Benefits and Drawbacks of Using the Benson, AZ Walmart Pharmacy
Choosing a pharmacy is a personal decision, often influenced by a complex interplay of factors like price, convenience, and service quality. Understanding the advantages and disadvantages of a particular pharmacy, such as the one located within the Benson, AZ Walmart, is crucial for making an informed choice that aligns with individual needs and preferences. This analysis provides a balanced perspective, examining both the positive and negative aspects of utilizing this specific pharmacy.
Advantages of the Benson, AZ Walmart Pharmacy
The Benson, AZ Walmart Pharmacy presents several compelling benefits for its customers. These advantages often center around affordability and accessibility, making it a popular choice for many residents.* Competitive Pricing: Walmart is known for its commitment to low prices, and its pharmacy is no exception. This frequently translates to lower prescription costs compared to independent pharmacies or other major chains.
This can be particularly beneficial for individuals managing multiple medications or those without comprehensive insurance coverage. For example, a generic version of a common cholesterol medication might be significantly cheaper at Walmart compared to other pharmacies in the area, leading to substantial savings over time.
Convenience and Accessibility
Located within a Walmart store, the pharmacy offers unparalleled convenience. Customers can easily pick up prescriptions while shopping for groceries, household goods, or other essentials. This eliminates the need for a separate trip, saving time and effort. The extended hours of operation, often including evenings and weekends, further enhance accessibility, making it easier to fill prescriptions at a time that suits the customer’s schedule.
Availability of a Wide Range of Products
Beyond prescription medications, the pharmacy typically carries a selection of over-the-counter drugs, health and wellness products, and basic medical supplies. This one-stop-shop approach simplifies the process of managing healthcare needs, allowing customers to purchase both prescribed and non-prescribed items in a single transaction. This can be especially useful for those managing chronic conditions or seeking to address minor ailments.
Potential for Walmart+ Benefits
Walmart+ members may have access to additional benefits, such as free shipping on online orders and potential discounts on prescriptions. This can add further value to the pharmacy experience, particularly for those who frequently utilize Walmart’s services.
Disadvantages of the Benson, AZ Walmart Pharmacy
While the Benson, AZ Walmart Pharmacy offers several advantages, it also presents potential drawbacks that customers should consider. These disadvantages often relate to service aspects and potential limitations in certain areas.* Potential for Long Wait Times: Due to the pharmacy’s popularity and the volume of customers, wait times for prescription filling and consultations can sometimes be lengthy, particularly during peak hours.
This can be a significant inconvenience for those with urgent medical needs or tight schedules.
Limited Personalization
Because of the high volume of customers, the level of personalized service might be lower compared to smaller, independent pharmacies. Pharmacists may have less time to spend with individual patients, potentially limiting the opportunity for detailed medication counseling or personalized advice.
Possible Stock Shortages
While Walmart generally maintains a large inventory, occasional stock shortages of certain medications can occur, especially for less common or specialty drugs. This could necessitate transferring prescriptions to another pharmacy or experiencing delays in obtaining necessary medications.
Dependence on Walmart’s Operational Efficiency
The pharmacy’s performance is intrinsically linked to the overall operational efficiency of the Walmart store. Issues such as staffing shortages, technical glitches, or high customer traffic throughout the store can indirectly impact the pharmacy’s operations, potentially leading to delays or inconveniences.
Strengths and Weaknesses Based on Customer Reviews
Customer reviews offer valuable insights into the real-world experiences of using the Benson, AZ Walmart Pharmacy. Analyzing these reviews can highlight the pharmacy’s strengths and weaknesses, providing a more nuanced understanding of its performance.* Strengths:
- Affordable prices: Many reviews consistently praise the pharmacy’s competitive pricing, highlighting significant savings on prescriptions.
- Convenient location and hours: The accessibility of the pharmacy, particularly its location within the Walmart store and its extended hours, receives positive feedback.
- Friendly and helpful staff: Several reviews mention positive interactions with the pharmacy staff, citing helpfulness and professionalism.
* Weaknesses:
- Long wait times: A recurring complaint in many reviews is the extended wait times for prescription filling, especially during peak hours.
- Occasional staffing issues: Some reviews mention instances of understaffing, leading to further delays and reduced service quality.
- Limited communication: Some customers have reported difficulties in contacting the pharmacy by phone or receiving timely notifications about prescription status.
Special Programs and Services at the Benson, AZ Walmart Pharmacy
The Benson, AZ Walmart Pharmacy goes beyond simply filling prescriptions; it actively seeks to support the health and well-being of its customers through a variety of specialized programs and partnerships. These services are designed to make managing medications easier and more affordable, while also connecting patients with the resources they need.
Medication Adherence Programs
Staying on track with your medications is crucial for your health. The Benson Walmart Pharmacy offers several programs designed to help you adhere to your prescribed regimen. These programs often include personalized support and reminders.
- Medication Synchronization: This program allows you to pick up all your prescriptions on a single, convenient day each month. This simplifies medication management and reduces the chances of missing a dose. You will receive a phone call to arrange the schedule.
- Refill Reminders: To help prevent missed doses, the pharmacy provides refill reminders via text message, email, or phone calls.
- Medication Counseling: Pharmacists are available to provide counseling on your medications, including how to take them, potential side effects, and drug interactions. This one-on-one interaction is invaluable in ensuring you understand your treatment plan.
Discounts and Savings Opportunities
The cost of prescription medications can be a significant concern for many people. The Benson Walmart Pharmacy strives to make medications more affordable through several discount programs.
- Generic Drug Program: Walmart is known for its low-cost generic drug program. This program offers a wide range of generic medications at significantly reduced prices, often as low as $4 for a 30-day supply and $10 for a 90-day supply. This can result in substantial savings for individuals and families. For instance, a patient taking a generic version of a cholesterol medication might save hundreds of dollars annually.
- Savings Cards: The pharmacy may accept discount cards from various organizations or insurance providers, potentially lowering the cost of your prescriptions even further. Ask the pharmacist about which cards they accept.
- Manufacturer Coupons: The pharmacy can process manufacturer coupons for certain brand-name medications, which can help reduce your out-of-pocket expenses.
Partnerships with Local Healthcare Providers
The Benson Walmart Pharmacy understands the importance of collaboration in providing comprehensive healthcare. The pharmacy often works with local healthcare providers to ensure seamless patient care.
- Collaboration with Physicians: The pharmacy actively communicates with local physicians regarding prescription refills, medication adjustments, and potential drug interactions. This ensures that your doctor is kept informed about your medication usage.
- Medication Therapy Management (MTM): In some cases, the pharmacy may offer MTM services in partnership with local healthcare providers. MTM involves a comprehensive review of a patient’s medications to identify and resolve any medication-related problems. This can include optimizing dosages, addressing side effects, and educating patients about their medications.
- Community Health Initiatives: The pharmacy might participate in local health fairs or offer health screenings in collaboration with other healthcare organizations in the community. These initiatives can provide valuable health information and resources to residents of Benson.
Accessibility and Convenience at the Benson, AZ Walmart Pharmacy
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Ensuring ease of access and convenience is a top priority for the Benson, AZ Walmart Pharmacy, aiming to serve all members of the community effectively. This commitment is reflected in various features designed to accommodate diverse needs and make the pharmacy experience as smooth as possible.
Accessibility Features for People with Disabilities
The Benson, AZ Walmart Pharmacy is committed to providing a welcoming and accessible environment for all customers. Several features are in place to assist individuals with disabilities:
- Ramps and Automatic Doors: The pharmacy entrance is equipped with ramps and automatic doors to facilitate easy access for individuals using wheelchairs, walkers, or other mobility devices. This eliminates the need to navigate steps or manually open heavy doors.
- Accessible Aisles: Wide aisles throughout the pharmacy allow for easy navigation for individuals using mobility aids. Shelves are also positioned at heights that make it easy for everyone to reach medications and other products.
- Wheelchair-Accessible Counters: The pharmacy counters include lowered sections to accommodate individuals in wheelchairs, providing comfortable and convenient access for consultations and transactions.
- Assistive Listening Devices: Assistive listening devices are available for customers with hearing impairments. These devices amplify sound, making it easier to hear pharmacy staff during consultations and transactions.
- Braille and Large Print Options: Prescription labels and informational materials are available in Braille and large print formats, catering to individuals with visual impairments. This ensures that everyone can easily understand their medication instructions and other important information.
- Service Animals Welcome: Service animals are welcome throughout the pharmacy. The pharmacy staff is trained to interact respectfully with service animals and their handlers.
Parking Options Near the Pharmacy
Convenient parking options are crucial for a hassle-free pharmacy visit. The Benson, AZ Walmart Pharmacy offers a variety of parking solutions:
- Designated Accessible Parking: Several designated parking spaces for individuals with disabilities are located near the pharmacy entrance. These spaces are clearly marked and offer ample space for easy access to the pharmacy.
- General Parking: Ample general parking spaces are available throughout the Walmart parking lot, providing convenient options for all customers.
- Proximity to Entrance: The pharmacy is located in a position that is close to the main entrances of the store, minimizing the distance customers need to travel from their vehicles.
Drive-Through Service Options
The drive-through service at the Benson, AZ Walmart Pharmacy offers a convenient option for prescription pick-ups and drop-offs, especially for those with mobility issues or time constraints.
- Prescription Pick-Up: Customers can pick up their filled prescriptions at the drive-through window, saving time and avoiding the need to enter the store.
- Prescription Drop-Off: Prescriptions can be dropped off at the drive-through window for filling, offering a convenient alternative to entering the pharmacy.
- Consultation Availability: Pharmacy staff may be available to answer basic questions or provide information through the drive-through window.
Common Customer Concerns and Questions about the Benson, AZ Walmart Pharmacy
Navigating the world of pharmacy services can sometimes feel like trying to decipher a secret code. Understanding your prescription coverage, knowing what happens if something goes wrong, and having a clear path for voicing your thoughts are all crucial for a smooth and positive experience. This section aims to address some of the most common questions and concerns that customers have regarding the Benson, AZ Walmart Pharmacy, providing clear and concise answers to help you feel informed and confident.
Prescription Insurance Coverage at Benson, AZ Walmart Pharmacy
Understanding how your insurance interacts with your prescriptions can be a source of confusion. The Benson, AZ Walmart Pharmacy strives to make this process as straightforward as possible.The pharmacy accepts a wide range of insurance plans, including those from major providers like Blue Cross Blue Shield, UnitedHealthcare, and Cigna, as well as Medicare and Medicaid. It’s always a good idea to confirm that your specific plan is accepted by calling the pharmacy directly or checking online.When you bring in your prescription, the pharmacy staff will typically:
- Verify your insurance information.
- Process your prescription through your insurance.
- Determine your co-pay or out-of-pocket cost.
- Inform you of any potential issues, such as prior authorization requirements.
If you are unsure about your coverage, don’t hesitate to ask the pharmacy staff for assistance. They are trained to help you understand your benefits and navigate any potential roadblocks. You can also contact your insurance provider directly for detailed information about your plan’s formulary (list of covered medications), co-pays, and any restrictions. For example, if a medication requires prior authorization, the pharmacy will work with your doctor and insurance company to obtain it, but this process can take time.
So, plan ahead.
Pro Tip: Always bring your insurance card with you when picking up your prescriptions.
Medication Error Handling Policy at Benson, AZ Walmart Pharmacy
While the pharmacy team is dedicated to accuracy, errors can occasionally occur. The Benson, AZ Walmart Pharmacy has established protocols to address such situations, prioritizing patient safety and well-being.If you suspect a medication error, it is important to take immediate action:
- Contact the Pharmacy: Inform the pharmacy staff immediately about your concern. Provide details about the medication, dosage, and any observed issues.
- Speak with the Pharmacist: The pharmacist will investigate the matter and review your prescription history. They will also determine if the error has the potential to affect your health.
- Medication Review: The pharmacist will compare the medication dispensed to your prescription, verifying the dosage, instructions, and medication name.
- Documentation: The pharmacy will document the error, including the details of the issue and the steps taken to address it. This documentation is essential for quality control and preventing future errors.
- Resolution: Depending on the nature of the error, the pharmacy will take appropriate steps, which may include offering a replacement medication, contacting your physician, or providing additional counseling.
The pharmacy is committed to patient safety and will work diligently to rectify any errors and prevent them from happening again. If a medication error results in a negative health outcome, you should seek immediate medical attention and report the incident to the pharmacy and your healthcare provider. The pharmacy will also provide information on how to report medication errors to the relevant authorities, such as the Arizona State Board of Pharmacy.
Filing a Complaint or Providing Feedback at Benson, AZ Walmart Pharmacy
Your feedback is valuable and helps the Benson, AZ Walmart Pharmacy improve its services. There are several ways to share your thoughts, concerns, or compliments:
- Speak with the Pharmacist or Pharmacy Staff: The easiest and most immediate way to provide feedback is to speak directly with the pharmacy staff. They can address your concerns in real-time and often resolve issues quickly.
- Use the Walmart Website: Visit the Walmart website and navigate to the “Contact Us” or “Customer Service” section. Here, you can submit feedback through an online form or find contact information for customer support.
- Call Walmart Customer Service: You can reach Walmart’s customer service department by phone to voice your concerns or provide feedback.
- Submit a Written Complaint: You can submit a written complaint to the pharmacy manager or to Walmart’s corporate office. Include details about your experience, the date, and time of the incident, and the names of any staff involved.
- Online Reviews: Consider leaving a review on websites like Google Reviews or Yelp. These reviews can provide valuable insights for other customers and help the pharmacy understand its strengths and weaknesses.
When providing feedback, be clear, concise, and specific. Include details such as the date and time of the incident, the names of the staff involved, and the specific issues you encountered. Constructive criticism helps the pharmacy improve its services and address any problems effectively. The pharmacy is committed to listening to your feedback and using it to enhance the overall customer experience.
Staff and Personnel at the Benson, AZ Walmart Pharmacy
The heart of any pharmacy lies in its people. The Benson, AZ Walmart Pharmacy is no exception. The dedication, knowledge, and customer-focused approach of the pharmacy staff are key factors in its success and the satisfaction of its patrons. Understanding the roles of the pharmacists, pharmacy technicians, and their collective commitment to patient care provides valuable insight into the pharmacy’s operational excellence.
Pharmacists and Pharmacy Technicians
The Benson, AZ Walmart Pharmacy operates with a team of licensed pharmacists and certified pharmacy technicians, each playing a vital role in ensuring safe and efficient medication dispensing. Pharmacists are the cornerstone of the pharmacy, responsible for the final verification of prescriptions, counseling patients on medication usage, and providing clinical expertise. Pharmacy technicians support the pharmacists by assisting with various tasks, allowing the pharmacists to focus on more complex clinical duties.
- Pharmacists: These individuals are highly trained professionals who have completed a Doctor of Pharmacy (Pharm.D.) degree and passed rigorous licensing examinations. Their responsibilities include:
- Verifying prescriptions for accuracy and appropriateness.
- Consulting with patients about their medications, including dosage, side effects, and potential interactions.
- Providing clinical advice and recommendations to patients and healthcare providers.
- Overseeing the pharmacy technicians and ensuring the smooth operation of the pharmacy.
- Pharmacy Technicians: Pharmacy technicians work under the direct supervision of a pharmacist and assist with a variety of tasks, including:
- Receiving and processing prescriptions.
- Preparing medications by counting, measuring, and mixing ingredients.
- Entering patient information and prescription details into the pharmacy computer system.
- Handling insurance claims and processing payments.
- Providing excellent customer service by answering phones and assisting patients with their needs.
Staff Certifications and Specializations, Benson az walmart pharmacy
The commitment to continuous learning and professional development is evident in the staff certifications and specializations held by the team at the Benson, AZ Walmart Pharmacy. These additional qualifications demonstrate a dedication to providing the highest level of care and expertise.
Here are some of the certifications and specializations that pharmacy staff may possess:
- Certified Pharmacy Technician (CPhT): Many pharmacy technicians are CPhTs, having passed a national certification exam. This certification validates their knowledge and skills in pharmacy practice.
- Immunization Certification: Pharmacists, and sometimes technicians, may be certified to administer vaccinations, providing a convenient service for patients. This is particularly crucial during flu season and for other preventative health measures.
- Medication Therapy Management (MTM) Certification: Some pharmacists may specialize in MTM, a service that helps patients manage their medications effectively and safely. They conduct comprehensive medication reviews and provide personalized recommendations.
- Diabetes Care Specialist: Pharmacists with this specialization have in-depth knowledge of diabetes management, including medication therapy, lifestyle modifications, and glucose monitoring.
Customer Service Approach
The customer service approach at the Benson, AZ Walmart Pharmacy is built on a foundation of respect, empathy, and a genuine desire to help patients. The staff strives to create a welcoming and supportive environment where patients feel comfortable asking questions and receiving personalized care.
Key elements of the customer service approach include:
- Friendly and Approachable Staff: The staff is known for their friendly demeanor and willingness to assist patients with a smile.
- Clear and Concise Communication: Pharmacists and technicians take the time to explain medications in a clear and easy-to-understand manner, ensuring patients fully grasp their treatment plans.
- Active Listening: The staff actively listens to patients’ concerns and addresses their individual needs, fostering trust and rapport.
- Efficient Service: While prioritizing accuracy and safety, the staff works diligently to fill prescriptions and provide other services in a timely manner.
- Problem-Solving: The team is skilled at resolving issues related to prescriptions, insurance, and other pharmacy-related matters. They go the extra mile to find solutions that benefit the patient.
Consider the story of Mrs. Johnson, a long-time customer who experienced difficulty managing her medications. The pharmacist at the Benson, AZ Walmart Pharmacy not only reviewed her medication list but also worked with her physician to simplify her regimen and reduce potential side effects. This personalized attention exemplifies the pharmacy’s commitment to patient well-being.
